As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. We’re looking to fill an opening for Manager, Technology Application Support to join our Technology Support Services team. Reporting to the Director, Technology Support Services the Manager, Technology Application Support is responsible for leading and managing a team of IT professionals who provide technical support and maintenance for the company's application systems.

This role is responsible for ensuring the availability, reliability, and stability of business applications while ensuring high levels of customer satisfaction and meeting service level agreements (SLAs). Youbuild trusted relationships,championservice excellence, andcontribute to a culture where people feel valued and supported ~ Manage and lead a team of IT professionals responsible for application support, maintenance, and monitoring Develop and implement strategies for the effective use of applications, systems, and data to support business goals Ensure that all application support requests are addressed in a timely and effective manner and are properly documented Work with application development teams to ensure proper system design and implementation, ensuring that applications are supportable and meet business requirements Develop and maintain policies, procedures, and best practices for application support and maintenance Participate in the evaluation and selection of current applications and technology solutions, and assist in the implementation of these solutions Manage relationships with third-party vendors and service providers to ensure effective support and maintenance of systems and applications Work with the IT leadership team to develop and manage the departmental budget Develop and maintain key performance indicators (KPIs) and service level agreements (SLAs)



to measure the effectiveness of application support and maintenance services Mentor and develop team members to ensure they have the necessary skills and knowledge to provide effective application support and maintenance services Bachelor’s degree in Computer Science, Information Technology, or related field ~5+ years of experience in IT application support or related field ~3+ years of experience anaging and leading teams of IT professionals ~ Strong project management and organizational skills ~ Fluent communication skills in English are required and bilingual skills in French are an asset At Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success. Excellent health, dental and insurance benefits to meet the diverse needs of our employees Generous vacation time, fitness benefit, parental leave top-up options Matching contributions to our retirement program Commitment to the continuous improvement of our staff through learning & development and an education assistance program Regular social events to foster teamwork Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities.

If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process. Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We’re building a comprehensive, technology-enabled, client-centric wealth services ecosystem.

Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach.

This position is posted with an expected salary range of $110,000 - $122,000 CAD annually.

📌 Manager, Technology Application Support (Toronto)
🏢 Socket.dev
📍 Toronto