Lead the charge in enhancing digital service experiences with CSDS as our Manager of User Support Services in Halifax. Drive excellence in a 24/7 operational environment supporting government and healthcare users. In this leadership role, you will guide a team dedicated to providing top-notch, secure digital services at the IWK, Nova Scotia Health, and various governmental partners.

Your expertise in managing service operations and team culture will ensure delivery meets rigorous standards. You’ll cultivate collaborative relationships while innovating solutions tailored to user needs. Key Responsibilities:

- Manage a team delivering high-quality digital services
- Ensure compliance with incident management and service processes




- Foster a culture of trust and teamwork
- Engage stakeholders for cutting-edge service solutions
- Lead digital transformation initiative goals

Requirements:

- Minimum 3 years in a leadership role
- Proven team management and relationship building skills
- Experience in service level monitoring and budgeting
- Familiarity with ITIL processes and project management
- Strong communication and adaptability

Utilize your leadership and service excellence skills to transform user support services in Halifax.

📌 Manager, User Support Services in Halifax (Halifax Regional Municipality)
🏢 Socket.dev
📍 Halifax Regional Municipality