As a Mid-Market Account Manager on the North American team, you will be responsible for growing revenue from our existing mid-market customer base while collaborating with customer success to ensure healthy customers that renew at a high rate. You will grow revenue through a combination of inbound and outbound efforts within your account portfolio, highly tailoring your approach to each client, focusing on top accounts, account mapping, and generating valuable conversations across multiple teams. Think of this as a sales position to expand our footprint within the mid-market client base.

Use our CRM tool to map and build the account plans, prepares sales documentation, and provide forecasts for opportunities identified Identify top potential accounts, understand current connections, and create power map for growth opportunities Create detailed outreach cadences, and make outbound calls to accounts to achieve sales quota metrics Arrange regular meetings virtually and in-person with key players in the accounts, and ensure you are the point of contact for business opportunities, issues, and questions. Evangelize 360Learning vision through high-quality product demonstrations and account-specific initiatives Work with all other teams within the company to optimize the customer experience across your portfolio Establish and grow relationships with key decision-makers and influencers within the customer base, virtually and in-person Access, analyze, present customer reports to draw conclusions and provide recommendations Drive customer satisfaction and referenceability as champions Get familiar with our market positioning Take on management of your account portfolio Build your own pipeline by power mapping top potential clients, and begin dedicated and intentional outreach to establish relationships Become knowledgeable in Learning & Development market trends, emerging technologies, and competitors Begin to identify product growth areas as it relates to opportunities within existing customer base Continue to drive revenue generation through strategic planning with CSP and current clients Continue pipeline growth efforts with intentional Account Based outreach Meet and exceed all quarterly sales quotas Help mentor others across the sales team Be actively aware of Learning and Development market trends and become a subject matter expert; At least 3+ years of sales experience in an HRtech B2B SaaS setting as an Account Manager or an Account Executive Bonus points for experience selling learning solutions like an LMS or LXP! Executed complex software/platform demos in your sales process for up to 5% travel time annually Ability to travel to a minimum of two trade shows per year is required A Bachelor’s degree or higher level of education Compensation: Pay structure includes base salary, variable incentive pay, and company equity Comprehensive medical, vision, and dental insurance starting your first full month Benefits/Perks: Generous parental leave We offer unlimited days of annual vacation PTO 5 days for sick leave Balance: holidays following the Ontario holiday calendar and we are a remote-first organization and promote flexible work hours Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity.

Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter A framework that will help you make an impact - envision what's it like to join 360Learning through our Onboarding Journey: &

• Convexity Culture: Phone Screen with our Talent Acquisition Manager Team Meeting &

• Case Study with a teammate, the Hiring Coach and 1 other sales leader 360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning &

• Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA. In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts,



our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. 360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning &

• Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA. In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment.

📌 Market/Account Manager (Calgary)
🏢 360Learning
📍 Calgary