Join a forefront payments company as a Bilingual Customer Success Manager in Markham, Ontario, and lead client engagement and loyalty initiatives. Be a key driver of revenue growth while advocating for your merchants. In this vibrant role, you will engage with merchants based on your fluency in both French and English.

As a member of the retention and growth team, you will excel in strengthening client partnerships and leveraging data insights for optimal performance and service delivery. Key Responsibilities:

- Drive revenue through effective upsell and cross-sell tactics
- Build and maintain trusted client relationships
- Ensure client success through proactive engagement
- Optimize pricing strategies to enhance profitability
- Facilitate smooth onboarding processes for new setups Requirements:
- Proficient in English and French with excellent communication
- Experience in sales or B2B customer service essential
- Strong problem-solving and negotiation abilities
- Effective time management skills for handling multiple tasks
- Competency in Microsoft Office tools and internal platforms Make a measurable impact and enrich the customer experience across your portfolio.

📌 Markham Bilingual Customer Success Manager (Toronto)
🏢 Global Payments
📍 Toronto