Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Keyholder to join its McArthurGlen Designer Outlet store in Richmond, Vancouver. The Keyholder is a responsible and trusted individual who plays a critical role in the daily operations and security of the store. This position involves managing opening and closing procedures, ensuring the safety of the premises and merchandise, handling cash, and providing leadership support to the team in the absence of management.

Beyond operational duties, the Keyholder actively supports sales and service, delivering an exceptional client experience and engaging in clienteling to contribute to store performance. De-escalate conflicts and ensure customer satisfaction. Consistently achieve or exceed individual & store sales and other commercial KPIs.

Ensure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselves. Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends and product knowledge. Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience – all with the goal of driving repeat business.

Capture client data by cultivating new and existing client relationships. Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries. Ensure both the sales floor and stockroom are well-organized.

Maintain the physical security of the establishment and protect valuable assets.



Provide leadership support and help run the store when managers are unavailable. Process sales transactions accurately and manage cash handling procedures. 3+ years' experience in a retail setting. ~ Flexibility to work retail schedules inclusive of evenings, weekends, and holidays as needed. ~ Customer-focused mindset with the ability to resolve issues and de-escalate situations calmly. ~ Familiarity with Point-of-Sale (POS) systems and basic computer literacy. ~ Ability to display product knowledge to assist customers and drive sales.

The compensation for this position ranges from $22.50 - 23.50CAD (hourly). If applicable, we offer our employees a comprehensive perks package including paid holidays, vacation time, sick and personal time, medical, dental and vision insurance, and 401k matching. We also offer discounts on travel, entertainment, and more through our partnership with PerkSpot.

NYC in design and spirit, our teams thrive off relentless authenticity, an openness to standing out, and inclusivity for all.

Marc Jacobs

International was founded on Marc’s vision of celebrating uniqueness and being Perfect as You Are. We are committed to building an equitable and inclusive culture that values diversity of thought, background, and experience – all essential to our spirit of innovation and creativity.

Marc Jacobs

International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, sex, sexual orientation, gender identity or expression, age, veteran status, national origin, religion, disability, or any other characteristic protected by federal, state or local law. #

📌 McArthurGlen Designer Outlet | PT Keyholder (Richmond)
🏢 MARC JACOBS
📍 Richmond