Medical Office Assistant, Family Medicine To provide both clinical and clerical support in a primary health care(family practice) setting, contributing to the effective delivery of patient care and the smooth operation of an academic teaching clinic. Working as part of an integrated interdisciplinary team, the MOA supports physicians, nurses, residents, and medical students through direct patient interaction, coordination of clinic procedures, reception duties, and administrative tasks. This role is essential in maintaining a patient-centered environment while also supporting the educational mission of the Department of Family Medicine.

Nature of Work: Reporting to the Clinic Manager and receiving direction from clinic nursing staff, the MOA works within a busy Family Medicine clinic at West Winds Primary Health Centre. The clinic operates within a primary health care model and is also a teaching site for the Department of Family Medicine. The MOA plays a key role in supporting this academic environment by working closely with medical students and Family Medicine residents during their clinical time. The position involves daily interaction with patients, physicians, nurses, learners, and interdisciplinary team members. Tasks require a broad range of clinical, technical, and administrative knowledge. The incumbent must work collaboratively, support day-to-day clinic operations, and contribute to the delivery of high-quality, patient-centered care in both clinical and educational contexts. This role offers ongoing opportunities for qualified growth through participation in training, feedback systems, and continuous improvement initiatives. Reception &

• Front-End Operations Answer and direct phone calls

• Coordinate appointment scheduling and adjustments, including complex bookings, urgent visits, and provider-directed follow-up tasks – as requested by physicians, residents, or staff. Interact respectfully and professionally with patients, staff, learners, and the public. Manage incoming documentation by scanning, categorizing, and electronically filing mail, faxes, and medical records in the EMR; ensure timely and accurate data entry to support continuity of care.



Carry out other duties as assigned to support clinic flow and team priorities. Prepare and stock exam and treatment rooms; ensure infection control standards are met. perform weekly deep cleaning of exam rooms in alignment with infection control protocols. Assist physicians and residents during minor procedures by preparing instruments, supporting patient positioning, and ensuring timely cleanup and documentation. Perform in-clinic testing: urinalysis, pregnancy tests, glucose, hemoglobin, and ECGs. Package lab tests and coordinate courier pickups. Maintain and update vaccination lists and restock injection areas. Monitor clinic cleanliness and supply levels to ensure adherence to infection control and SHA clinical standards. Carry out other duties as assigned to support clinic flow and team priorities. Administrative &

• Coordination Maintain inventory, order supplies and medications. Identify and troubleshoot EMR or system issues in collaboration with technical support to minimize disruptions to clinic operations. Coordinate patient referrals by preparing requisitions, liaising with external clinics and hospitals, and ensuring patients are informed of next steps. Carry out other duties as assigned to support clinic flow and team priorities. Team &

• Learning Environment Support Orient new residents, medical students, and staff to the clinic and EMR. Collect and organize patient and team feedback forms for residents

• Create and maintain onboarding materials (checklists, workflow binders). Participate in training modules and contribute to a culture of learning. Contribute to ongoing quality improvement initiatives by offering workflow suggestions, participating in team discussions, and supporting implementation of process changes Completion of Grade 12 and a certified Medical Office Assistant (MOA) course is required.



Relevant and equivalent on-the-job training and experience in a family physician or primary health care environment may be considered. Minimum of three years of recent experience in a family practice or primary health care clinic is required, along with regular interaction with a broad range of the public. Familiarity with electronic medical records (preferably Med Access) and medical terminology would be definite assets. Familiarity with computer systems and excellent working knowledge of electronic medical records are required. Diversity in both admin/reception and clinical duties are required to support clinic flow and team priorities Department: Family Medicine (Saskatoon) Status: Term 1 year with the possibility of extension or becoming permanent Employment Group: CUPE 1975 Shift: Monday to Friday 9:00 am to 5:00 pm Full Time Equivalent (FTE): 1.0 Salary: The salary range, based on 1.0 FTE, is $24.74 - 31.37 per hour.

Salary Family (if applicable): Operational Services Salary Phase/Band: Phase 4 Posted Date: 8/5/2026 Closing Date: 8/11/2026 at 6:00 pm CST Number of Openings: 1 Work Location: On Campus The University of Saskatchewan aspires to be what the world needs and embraces equity, diversity and inclusion as foundational to excellence and innovation. Applications from equity-deserving groups are encouraged as part of our ongoing efforts to reflect the diversity of the communities we serve: EDI Framework for Action. We continue to grow our partnerships with Indigenous communities across the province, nationally, and internationally and value the unique perspective that Indigenous employees provide to strengthen these relationships.

Verification of Indigenous Membership/Citizenship at the University of Saskatchewan is led and determined by the deybwewin | taapwaywin | tapwewin: Indigenous Truth policy and the Standing Committee in accordance with the processes developed to enact the policy. Successful candidates that assert Indigenous membership/citizenship will be asked to complete the verification process of Indigenous membership/citizenship with documentation. Should you require support through any stage of the recruitment process, contact us for assistance. #

📌 Medical Office Assistant, Family Medicine (Saskatoon)
🏢 University of Saskatchewan
📍 Saskatoon