Student Wellness Services in Student Experience and Support is currently seeking a Full time Regular Medical Office Assistant .

Student Wellness

Services supports and empowers students to achieve and maintain good health and well-being through family medicine/primary care, psychiatry, nursing, counsellors, Student Support Advisors, chiropractors, and massage therapists in a clinic setting. As a member of the Student Wellness Services team, this position reports to the Director, Health and Counselling Services. This position works 35 hours per week, within the AUPE Collective Agreement, with hours of work ranging from 8:30 am to 4:30 pm, Monday through Friday.

All accountabilities, tasks, and duties require compliance with the Health Information Act (HIA), and adherence to privacy and confidentiality regulations and protocols.

Reception duties: Greeting students, staff, and visitors upon entry to the clinic. Initiating and inputting billing processes, including third-party payees, through the electronic medical record and collecting payments from students. Handling queries and complaints over the phone and in person.

Receiving, sorting, distributing, and dispatching daily mail. Maintaining hygiene and safety standards of the reception waiting area, including refilling supplies. May be required to direct students to examination/clinic rooms and prepare examination rooms under the supervision of nursing.

Other clerical duties as required. Managing patient appointments made online, in person, and over the phone; Electronic and paper patient medical record management.

Clinic support duties: requires knowledge of Student Wellness departments, where to refer students within the University and in the community, and liaising with other roles as needed. Reviews, actions, and routes incoming laboratory and diagnostic imaging results to appropriate provider,



including urgent and emergent results. Performs chart corrections as needed.

Charts transfers, including Health Information Act (HIA) requests from students or appointed representative, for transfers of care or third-requests (such as lawyers and insurance companies). Reviews, actions, and routes incoming referral decisions to appropriate provider within the clinic. Reviews, and actions referrals from family medicine/primary care to psychiatry within the clinic.

Includes booking specialist appointment with psychiatry for students, and informing them of the same.

High School

Diploma or equivalent required. ~ Medical Office Assistant/Unit Clerk certification preferred. ~1-2 years working in a primary care or allied health clinic preferred. ~ Computer literacy required including competency in Microsoft Office Suite. ~ Electronic medical record and billing system experience preferred. ~ Must be able to multi-task, and determine priorities, while working with constant interruptions and minimal supervision. This position is part of the AUPE bargaining unit, and falls under the Operational/Administrative Job Family, Phase 2. For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.

Start something today at the University of Calgary. The University of Calgary has launched an institution‑wide Indigenous Strategy ii' taa'poh'to'p committing to creating a rich, vibrant,



and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do. The university's commitment to the Indigenous Strategy is evident through the oversight of 18 Elders serving on the Circle of Advisors and the many unit‑based circles working towards implementation of the strategy including the Faculty Advisory Circle and teams such as the Office of Indigenous Engagement, the Writing Symbols Lodge, and the Indigenous Research Support Team.

Many Indigenous-based events and processes are impacting curriculum, programming and polices at the University of Calgary. As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here.

In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments ( [email protected] show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification.

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada. #

📌 Medical Office Assistant, Student Wellness Services (Calgary)
🏢 University of Calgary
📍 Calgary