We are seeking a dynamic and experienced veterinary Practice Manager to lead our team and ensure the smooth operation of our veterinary practice. A critical role in our success, the Practice Manager must effectively implement strategic initiatives, ensuring a consistent client experience across our network and be a positive representative of VetStrategy in the local community. We are seeking a dynamic and experienced veterinary Practice Manager to lead our team and ensure the smooth operation of our veterinary practice.

A critical role in our success, the Practice Manager must effectively implement strategic initiatives, ensuring a consistent client experience across our network and be a positive representative of VetStrategy in the local community. Drive accountability by setting clear expectations, providing regular feedback and conducting performance evaluations and talent assessments. Implement and maintain standard operating procedures (SOPs) to ensure high-quality patient care and client service.

Manage inventory, ensuring the practice is well-stocked and prepared for both clinical and retail needs. Ensure practice facilities are well-maintained, overseeing cleaning, repairs and equipment management. Communicate corporate policies and procedures to colleagues, ensuring understanding and compliance.

Actively manage the team by overseeing holiday approvals, tracking absences, and addressing disciplinary issues, in collaboration with the People Operations team as required, ensuring alignment with HR policies. Develop and manage the practice budget, monitoring financial performance and implementing cost-saving measures. Engage in budgeting and forecasting for the practice, providing regular financial reports and performance updates to senior management.





Adopt strategies to enhance client retention and increase client satisfaction, such as regular client feedback surveys and improvements to the client journey. Ensure the practice complies with relevant regulations and standards, including those set by the applicable provincial and territorial veterinary associations and health and safety laws. Manage health and safety protocols within the practice, including risk assessments, colleague training, and the implementation of best practices.

Maintain accurate and up-to-date records, ensuring compliance with patient files and regulatory documentation. Implement and oversee safety protocols to protect colleagues, patients, client and the community. Manage the preparation and organization of inspections and other regulatory audits.

Marketing & Community Outreach Design and implement local marketing initiatives, including social media management, promotional events, and community engagement activities, to boost client engagement and attract new business. Engage with local organizations, schools, and events to promote the practice and build robust community relationships. Participate in community outreach programs and initiatives to enhance the practice's visibility and reputation.

Monitor the effectiveness of strategic initiatives and provide feedback for continuous improvement.

Leadership Experience: Minimum of 3 years of experience in a management role, preferably in human or veterinary healthcare. A commitment to providing high-quality customer service and improving the overall client experience. Basic understanding of financial management, including budgeting, payroll, and financial reporting.

IT Proficiency: Comfortable with practice management systems, Microsoft Office, and other digital tools for managing administrative tasks. Bachelor's degree/college diploma in business administration or a related field preferred.

📌 Medical Practice Administrator (Calgary)
🏢 VetStrategy
📍 Calgary