At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We are looking for a Medical Science Liaison (MSL) for the Dry Eye therapeutic area who is a field-based member of the North America Medical Affairs team. MSLs serve as a strategic link between Alcon and our Scientific Partners as they are expected to develop and maintain peer-to-peer relationships with Eye Care Professionals (ECPs) /Key Opinion Leaders (KOLs) in the fields of Optometry and Ophthalmology. The MSLs strategically support the development and appropriate use/adoption of Alcon products and therapies through evidence-based scientific exchange and by seeking external insights to further inform and shape company’s understanding of the products, therapeutic areas, and clinical practice.

Additionally, the MSLs provide general medical/healthcare information in given therapeutic area(s) by delivering formal presentations to practitioners, third party payors. MSLs also respond to queries and unsolicited requests for medical information from doctors submitted to Medical Product Information and Complaint Handling and escalated to the MSL team. Applicants for this position should live in a metro area in Canada with access to a major airport as this position requires extensive travel.

Maintain a thorough and detailed working knowledge of Alcon products and current medical/scientific research, and publications related to those products. Engage in scientific discussions related to Alcon product data/research areas/ and pipeline (where appropriate) with ECPs and KOLs, speakers & investigators by ensuring the appropriate dissemination of clinical and scientific information regarding marketed and pipeline products in a timely, compliant, and customer-focused manner. Function as the Alcon medical speaker to present, as needed, at customer sites, congresses, symposia, and training events to provide up-to-date, data-based, scientific and clinical information on Alcon products.

Respond to unsolicited requests for scientific information or channel such requests to the appropriate Alcon function. Contribute to medical strategy/plan development by providing field insights Implement or support medical projects as field medical lead/contact aligned with Global or Regional Medical Affairs activities. Support educational efforts, such as wet lab activities, by being onsite as necessary.

Provide medical support and training, as appropriate, (i.e., disease state and product) to colleagues (e.g. sales reps, Regulatory Affairs colleagues, etc.), but not as a substitute for those functional training groups such as the Global Medical Affairs trainers, Project Leads, Medical Directors, and Subject Matter Experts.



Work with Med Info and Med Safety to help resolve escalated product complaints as well as Medical Safety issues. Interface effectively with all other Medical Affairs functions, as well as other departments, including Commercial, QA, Research and Development, Regulatory Affairs, Market Access, etc.

Act as an interface between Medical Expert/ HCP and Alcon to provide up-to-date medical support on device-related issues to educate, diagnose, resolve and where applicable, elevate to local or regional Medical Affairs. Works with Compliance in observing all regulations, industry standards, and company policies. hospital) which is part of the MSL's call plan, including, among other things, routine background checks, medical testing (i.e., Tuberculosis test) or proof of immunizations, training on facility policies, adherence to confidentiality, etc. Medical support, clinical study support (primarily serving as a resource for the IIT process) & KOL Relationship Development Develop a robust understanding of the future needs of Optometrists and Ophthalmic surgeons to obtain insights and support medical education in alignment with Alcon strategy Liaise and provide up-to-date medical support to healthcare associations to ensure evidence based understanding of Alcon products relative to medical guidelines and medical evidence/health economic information Provide non-promotional speaker assets to HCPs to support education to the healthcare community about approved and commercialized products.

Identify national, regional, and local KOLs and develop peer-to-peer scientific relationships with KOLs and decision makers to expand scientific partnership opportunities and to gain their advocacy Assure thoughtful and informed exchange of current medical information and data related to Alcon products and selected areas of therapeutic interest with KOLs. Elevated medical information questions Social Skills: stimulates creative thinking in others; Bachelor’s Degree or Equivalent years of directly related experience (or high school+15 yrs; PhD+3 yrs) ~ Bilingualism, advanced written and verbal communication in English and French required ~OD, MD (Ophthalmology), DO (Ophthalmology), or other equivalent medical or bio-scientific degree. Reside in a location with a major airport as the position requires extensive travel.

Solid knowledge of eye diseases, contact lenses, dry eye, and ocular health landscape. Minimum of 5 years of experience in the eyecare field (academia, industry, practice), with at least 3 of those in the ophthalmic industry or clinical practice.

Experience in a customer-facing role.



Working knowledge of the Healthcare System and of the research procedures as well as the ICH guidelines, GCP, and other ethical guidelines.

Experience in creating and delivering scientific presentations, basic experience in medical writing and a general knowledge of biostatistics. Knowledge of product development, clinical trial design, regulatory requirements, payer landscape, and life cycle management. Proven ability and experience to develop and foster peer-to-peer, credible relationships with Medical Experts/decision makers.

Alcon provides a robust benefits package including health, life, retirement, flexible time off, and much more! Join Alcon’s mission to provide top-tier, innovative products and solutions that enhance sight, enhance lives, & help others "See Brilliantly!" ~ Travel Requirements: Nous favorisons une culture inclusive et sommes à la recherche de personnes diversifiées et talentueuses pour se joindre à Alcon. Nous sommes à la recherche d’un agent de liaison en science médicale (ALSM) pour le secteur thérapeutique de la sécheresse oculaire qui se joindra à l’équipe Affaires médicales en Amérique du Nord.

Les ALSM agissent en tant que lien stratégique entre Alcon et nos partenaires scientifiques, car ils doivent établir et maintenir des relations entre pairs avec les professionnels des soins oculaires et les leaders d’opinion clés (LOC) dans les domaines de l’optométrie et de l’ophtalmologie. Les ALSM appuient stratégiquement le développement, l’utilisation et l’adoption appropriés des produits et des traitements d’Alcon par le biais d’échanges scientifiques fondés sur des données probantes et en recherchant des renseignements externes pour mieux éclairer et façonner la compréhension de l’entreprise des produits, des domaines thérapeutiques et de la pratique clinique. Les candidats à ce poste doivent résider dans une région métropolitaine au Canada et avoir accès à un aéroport important, car ce poste exige de nombreux déplacements.

Participer à des discussions scientifiques liées aux données sur les produits, aux domaines de recherche et aux produits en développement d’Alcon (au besoin) avec des professionnels des soins oculaires et des leaders d’opinion clés, des conférenciers et des investigateurs en assurant la diffusion appropriée de renseignements cliniques et scientifiques concernant les produits commercialisés et en développement de manière opportune, conforme et axée sur le client. Agir à titre de conférencier médical d’Alcon pour faire des présentations, au besoin, dans les établissements des clients, lors de congrès, de symposiums, et d’événements de formation pour fournir des renseignements à jour, fondés sur les données, scientifiques et cliniques sur les produits d’Alcon. À la demande de l’investigateur, assurer la liaison entre un chercheur potentiel et Alcon pour les essais entrepris par les investigateurs, de la conception à la publication.

📌 Medical Science Liaison - Pharma (Montreal)
🏢 Alcon
📍 Montreal