Elevate member experiences as the Member Experience Manager at MEC. This hands-on role leads teams, enhances community connections, and ensures exceptional service delivery in outdoor retail. As a key leader at MEC, you'll oversee frontline staff, including training, coaching, and executing top-notch service standards.

Your presence on the sales floor will empower team members, foster a positive environment, and promote community engagement through events and outreach. Values of respect, integrity, and accountability guide your leadership approach. Key Responsibilities:

- Set tone and direction for member service on the floor
- Coach teams through real-time feedback and observation
- Ensure efficient experiences at Cash and Member Service Desk
- Resolve member inquiries promptly and effectively

Requirements:

- 1–3 years of retail leadership experience
- Robust coaching and floor leadership skills
- Proven experience in high-volume customer service settings
- Ability to analyze service and sales KPIs
- Passion for outdoor activities and community involvement

Lead the way in enriching member experiences through coaching, community connection, and service excellence at MEC.

📌 Member Experience Manager at MEC (Vancouver)
🏢 Socket.dev
📍 Vancouver