As a member of our team you will be supporting large corporate clients, coordinating efforts to provide world-class advantages administration and customer service. In this role, you will be responsible for the overall AdminAdvantage Benefits Member data management, maintenance, and integrity by providing system expertise and performing system process administration to support the set-up of new AdminAdvantage clients and the ongoing plan administration of existing clients.

Business Intelligence and Integrity: Manage and maintain the integrity of AdminAdvantage Benefits Member data. Ensure processes are in place to safeguard all member data from unauthorized changes. Analyze data to ensure compatibility with client setup and provide insights for improvements.

Act as a key liaison for AdminAdvantage Administration, supporting new client implementations and ongoing plan administration. Provide technical expertise on demographic file requirements and member processes. Support technical activities and recommend effective solutions for client data management.

Analysis and Reporting: Conduct end-to-end management of pre- and post-enrollment reporting analysis and updates. Complete annual enrolment activities including Allow Growth & Salary Analysis Identify impacts to clients and provide data-driven insights to improve service delivery.

Process Improvement and Innovation: Identify and implement process improvement opportunities, including workflow and system changes. Look for ways to streamline operations and enhance customer and stakeholder service. Advanced knowledge of Microsoft Excel and SQL, including Power Apps.

Experience with Group Benefits and Benefits Administration is an asset.



Familiarity with Benefits Administration Systems (Vital Objects) and AdminAdvantage is an asset. Proven experience in data analysis and member management.

Ability to manage multiple priorities and projects effectively. Infectiously positive personality with a drive to succeed and dedication to quality service. Stellar customer service skills and integrity.

Solid collaboration skills with the ability to work autonomously. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

Manulife Financial

Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression,



age, marital status, family status, disability, or any other ground protected by applicable law. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. 51,975.00 CAD - $86,625.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long‑term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. #

📌 Member Information Insights Analyst (Ontario)
🏢 Manulife
📍 Ontario