The Senior Desktop Engineer will provide Tier 1, front-line technical support, to local and remote employees. This includes assisting with desktops, laptops, mobile devices, peripherals, and basic networking. You’ll help ensure users stay productive by delivering high-quality, timely technical assistance.

User Support: Assist end users with issues related to hardware, software, and connectivity via phone, email, and Microsoft Teams.

Ticket Management: Log and manage incoming tickets using Service Desk Plus or similar ticketing systems. Configure and deploy Windows laptops, desktops, and peripherals following company standards.

User Onboarding: Assist in preparing and delivering laptops and setting up accounts for new hires.

Software Support: Provide support for Microsoft 365 applications (Outlook, Excel, Teams, Word, PowerPoint, OneDrive) and many others.

Help set up and support mobile phones and smart devices.

Partner with senior technicians on more advanced troubleshooting and project-based work.

Ability to work as the sole IT resource in a small office environment, managing day-to-day support and troubleshooting with minimal supervision.

Other Duties: Perform additional IT support tasks as assigned.

The Senior Desktop Engineer will provide Tier 1, front-line technical support, to local and remote employees. This includes assisting with desktops, laptops, mobile devices, peripherals, and basic networking. You’ll help ensure users stay productive by delivering high-quality, timely technical assistance.

User Support: Assist end users with issues related to hardware, software, and connectivity via phone, email, and Microsoft Teams.

Ticket Management: Log and manage incoming tickets using Service Desk Plus or similar ticketing systems. Configure and deploy Windows laptops, desktops,



and peripherals following company standards.

User Onboarding: Assist in preparing and delivering laptops and setting up accounts for new hires.

Software Support: Provide support for Microsoft 365 applications (Outlook, Excel, Teams, Word, PowerPoint, OneDrive) and many others.

Help set up and support mobile phones and smart devices.

Partner with senior technicians on more advanced troubleshooting and project-based work.

Ability to work as the sole IT resource in a small office environment, managing day-to-day support and troubleshooting with minimal supervision.

Other Duties: Perform additional IT support tasks as assigned.

Associate degree in Information Technology, Computer Science, or related field, equivalent work experience accepted; bachelor’s degree preferred.

1-3 years of experience in desktop or helpdesk support.

Familiarity with Windows 10/11, Microsoft 365, and basic Active Directory tasks.

Familiar with Dell computers is a plus.

Technical Profeiciency: Solid hardware and software troubleshooting skills.

Familiar with Airlock Digital application control.

Ability to follow procedures and provide consistent support. CompTIA A+, Network+, and/or Security+

Microsoft 365 Certified: ITIL Foundation

Some of the world’s most pressing problems - from climate change to sustainable development,



to critical infrastructure and the future of our energy supply - need our brightest and diverse minds working together to create safer, more resilient communities for tomorrow.

We are technical experts, collaborators, and entrepreneurs who draw from diverse backgrounds to solve our clients’ most complex challenges.

With several offices across North America, we offer a range of engineering, science, and technical consulting services. Our range of expertise, project types, and culture make us the choice for top talent in the AEC industry. See all our office locations here.

As an employee-owned company, our employees support our flat leadership structure, have a say in how our business operates and benefit from our financial success. We are committed to employee growth with career development opportunities, competitive total rewards, a well-being program, flexible work arrangements and more. Our company culture is driven by our 4 Cs - we are Client-Centered, Curious, Collaborative, and Community Minded - which support our focus on sustainability, safety, diversity, equity and inclusion.

Get to know us better by visiting GEI’s career site here.

Market-Competitive Compensation, including Eligibility for an Annual Performance Bonus

Comprehensive Benefits Program, including Medical, Dental, Vision, Life, Disability and More

Well-Being Program and Paid Parental Leave

Hybrid Work Schedules and Cell Phone Stipends

Support and Financial Rewards for Publication Awards, Professional Dues, and Professional Licenses

Paid Holidays and Generous Paid Time Off Program A Vibrant Culture that is Focused on Partnership, Sustainability, Giving Back to Our Communities and Diversity, Equity and Inclusion

Activity Level Throughout Workday

Occupational Exposure Risk Potential

Chemical

Other (exposure Risks)

Usual workday hours

📌 Microsoft Windows Desktop Engineer (Vancouver)
🏢 GEI Consultants
📍 Vancouver