Become a Monitoring Station Specialist I, where safeguarding our customers is a top priority. This role involves managing alarm responses and ensuring safety through efficient communication. As a Monitoring Specialist, you will monitor alarm signals and coordinate with emergency responders when needed.

Your ability to stay calm and collected during emergencies will greatly enhance customer safety. The role offers flexible shifts, guaranteeing 35 hours weekly with options for overtime and later work from home availability. Key Responsibilities:

- Monitor all alarm events for immediate response
- Communicate with customers and emergency personnel
- Handle medical, fire, and security alarms adeptly
- Offer enhanced safety services to clients
- Maintain professionalism in stressful situations

Requirements:

- Must be bilingual in French and English
- High School Diploma or equivalent
- Proficient with Google Workspace applications
- Excellent communication and conflict resolution skills
- Prior experience in a monitoring station or call center preferred

Your proactive approach will play a vital role in securing our clients' environments.

📌 Monitoring Station Specialist I Position (Montreal)
🏢 Telus
📍 Montreal