Step into the role of a Bilingual Customer Relations Agent with First National in Montreal. Engage and assist clients with inquiries in a fast-paced, collaborative office. As a full-time agent, you will ensure timely responses to client inquiries while reporting to the Supervisor of Customer Service. You’ll be involved in answering calls and providing assistance while promoting online services to enhance customer experience. Key Responsibilities:

- Answer and manage high volumes of calls daily
- Resolve client requests via phone, email, and fax
- Perform client follow-ups to ensure satisfactory solutions
- Assist other departments with client-related tasks
- Uphold confidentiality and enhance customer relations

Requirements:

- Bilingual proficiency in English and French
- Strong communication and telephone skills
- Previous experience in mortgages is beneficial
- Proficiency in MS Office and recent technologies
- Background in customer service preferred

Bring your bilingual abilities to First National's Montreal team and help build lasting customer relationships.

📌 Montreal Bilingual Customer Service Agent
🏢 First National Financial
📍 Montreal