Working Business Language : English OR Bilingual in French and English. We are recruiting for multiple roles, some of which require regular interaction with customers in Québec where the business languages utilized are both English and French. As such, the successful candidates to bilingually designated roles must be fully proficient in English and French.

We are recruiting for multiple roles, some of which require regular interaction with customers in across Canada where the primary business language utilized is English. As such, the successful candidate for non-bilingually designated roles must be fully proficient in English. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top‑up programs and provided with generous vacation time, personal days, premium free advantages and pension plan.

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. We will determine level based on technical assessment during the interview process. The salary range for level 1 is: $52,000 - $62,000 The salary range for level 2 is: $62,000 - $75,000 The salary range for level 3 is: $69,000 - $82,000 At Wawanesa, we offer a hybrid work environment that offers flexibility to our employees in balancing in‑office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work.

The Wawanesa Mutual Insurance

Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD).

Wawanesa

Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada,



and we are home to more than 3,300 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change.

The Claims

Adjuster, Property contributes to Wawanesa's goals of delivering an exceptional and consistent member experience through the fair and equitable adjustment of low to moderate property claims. This role is responsible for applying and explaining policy coverages and documenting claim files through the life of a claim. The role is accountable for providing timely service and prompt management of your claims pending from initial report to conclusion.

We are looking to fill multiple bilingual and non-bilingual positions, including within these areas: National Property - Level 1 - start date of August 10 Farm & Commercial - Level 2 or 3 Provide direction and support to our members, throughout the claims process, by providing exceptional service delivered with empathy. Timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner. Adjustment of Property claims of low to moderate complexity.

Review and interpret policy wordings, determine policy coverage, and communicate coverage decisions to members. Establish timely and accurate loss and expense reserves through the life of the claim through evaluation of relevant information from sources such as appraisers, independent adjusters, and contractors. Coordinate and manage services with vendors and service providers such as appraisers, independent adjusters, and contractors.

Negotiating and conveying claim settlements within authority limits.



Communicating claim decisions promptly and effectively, while still delivering an exceptional member experience. Maintain an effective and current diary system and document claim file activities in accordance with established procedures.

Developing, demonstrating, and maintaining knowledge and understanding of policy coverages, while complying with regional regulatory and licensing requirements (as applicable). Remaining current with legislative changes and trends in the insurance industry. Demonstrating basic skills to review repair estimates, while developing the skills to create narrative scopes and generating entry level estimates using an estimating software system.

Support CAT plan as necessary, including potentially assisting on claims outside of your service area. Exceptional customer service skills demonstrating empathy and concern for member satisfaction. Willingness to work toward Chartered Insurance Professional (CIP) designation and where required, dedicated to reach the proper licensing requirements.

Experience utilizing computer technology such as Microsoft Office, email, Web-enabled applications, and database software required. Detail oriented with a high degree of accuracy regarding data entry. Level 1 ~1-2 year of insurance or customer service experience. Level 2 ~2-5 years insurance adjusting or equivalent experience. Level 3 ~5+ years insurance adjusting experience.

Diversity

Equity, Inclusion& Belonging At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce. We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [email protected] Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

📌 National Property Claims Adjusters - Multiple Levels (Level 1-3) - Future Opportunities (Winnipeg)
🏢 Wawanesa Insurance
📍 Winnipeg