Grow with us as a Service Technician – Windows & Doors at Stage Windows & Doors!

Stage

Windows & Doors is a manufacturer of custom products tailored to meet client needs. With our manufacturing facility located in Vaughan, Ontario, we provide high-quality windows and doors designed for the residential replacement and custom home markets. We are committed to delivering exceptional value through quality craftsmanship, on-time delivery, and outstanding customer service.

At Stage, we believe our people are our greatest asset. We foster a workplace built on safety, respect, teamwork, accountability, continuous improvement, and having fun while achieving success. We are seeking an experienced Service Technician – Windows & Doors to join our growing Service team.

This role is responsible for responding to customer service requests, performing accurate re-measures, completing window and door installations, troubleshooting product concerns, and providing production support during lighter service periods. As one of the primary faces of our company, the successful candidate will deliver exceptional customer service while working closely with Service Managers, Service Coordinators, Production, Purchasing, and the Order Desk to ensure every job is completed safely, efficiently, and to the highest quality standards. This is a hands‑on, field-based position requiring excellent technical knowledge, strong problem‑solving abilities, and outstanding customer interaction skills.

We are looking for someone who communicates professionally, remains calm under pressure, and enjoys working directly with homeowners, builders, and customers to create a positive service experience. The successful candidate will be organized, dependable, self‑motivated, punctual, and flexible, with experience in window and door installation, glass, and production environments. Service & Re‑measures: Respond to customer locations to investigate assigned service tickets,



perform diagnostics, and complete accurate re‑measures of windows and doors.

Customer Service & Representation: Represent Stage Windows & Doors professionally at every customer interaction. Explain service findings, timelines, and recommended solutions in a transparent and professional manner. Handle challenging customer situations with professionalism and a customer‑first approach.

Installations: Perform window and door installations for smaller service jobs while following company quality and safety standards. Identify any additional materials or equipment required to complete work efficiently. Complete detailed service reports.

Coordinate with the Order Desk or Purchasing team regarding required parts, stock, and materials. Work closely with Service Managers and Service Coordinators regarding schedules and assignments. Collaborate with Production, Purchasing, and the Order Desk to resolve technical questions and service‑related concerns.

Complete deliveries and pickups of materials and tools as required.

Production Support: During lighter service schedules: Assist Production with various tasks to support operations. Continue developing technical skills through cross‑training. Prepare materials and load vehicles for upcoming service routes.

Inventory & Tools: ~ Maintain service vehicle inventory, tool checklists, and required service materials. Complete routine inspections.

Travel: ~ Travel throughout Ontario to customer locations, including longer‑distance routes when required.

Quality & Compliance:



Ensure all work meets company quality standards, applicable building codes, and safety regulations.

Continuous Improvement: ~ Identify opportunities to improve service efficiency, customer satisfaction, and internal processes. Minimum 3 years' experience in residential or commercial window and door installation; Minimum 3 years' experience in framing, trim (casing) work, construction renovations, or a related field. Exceptional customer service and interpersonal skills.

Professional verbal and written English communication skills. Ability to read and interpret drawings and architectural details. Familiarity with travel throughout Central Ontario. Enjoys working directly with customers and providing outstanding service.

Communicates professionally and confidently in customer‑facing situations. Takes pride in quality workmanship. Is committed to safety, continuous improvement, and delivering exceptional results. Wants to build a long‑term career with a growing company.

Performance Incentive: In addition to a competitive salary, employees may be eligible for a monthly performance incentive based on achieving established Key Performance Indicators (KPIs), including customer satisfaction, quality of workmanship, productivity, attendance, and service performance.

Why Stage

Windows & Doors? ~100% Employer-Paid Benefits after successful completion of probation. ~ Overtime opportunities available based on business and customer needs. ~ Stable, full‑time employment with a growing and well‑established manufacturer. ~ Varied workdays with a mix of field service, installations, customer interaction, and production support. ~ Performance recognition for employees who demonstrate initiative, quality workmanship, and commitment. ~ Career development opportunities through cross‑training and advancement within the organization. ~

📌 Night Fleet Service Technician (Vaughan)
🏢 STAGE Windows u0026 Doors
📍 Vaughan