The Opportunity

Zurich Canada is looking for a Reception and Office Experience role to support reception, switchboard, mail, and office services in our Montreal office. The successful candidate will provide excellent customer service, maintain a welcoming environment, and collaborate with multiple teams.

What you will do

Reception and Switchboard

- Provide a welcoming approach to employees and visitors while efficiently managing reception areas.
- Deliver friendly, knowledgeable, and courteous first impressions to guests and visitors and proactively anticipate needs.
- Answer general phone inquiries professionally and transfer calls as needed.
- Escalate building service issues including janitorial, mailroom, copier services, parking, badging, and conference rooms.
- Maintain a neat and organized front‑desk and lobby, ensuring supplies are stocked.
- Possess above‑average communication skills and work independently in a professional manner.
- Provide directional support for meeting spaces, work areas, and building amenities.
- Revise and update the office list on the shared drive, recording all employee phone extensions.
- Coordinate elevator, delivery, lighting, air, and heating needs with Customer Building Management.
- Create and maintain documents in Microsoft Word and Excel.

Office Services

- Refresh copy & canteen areas, restock basic supplies, and check facilities.
- Review all common floor areas, log and report facility concerns such as lights, tripping hazards, door security, leaks, and general tidiness.
- Maintain cleanliness and organization of storage areas.
- Provide printer support: replace toner, stock paper, and deliver first‑level device support.




- Handle receiving, processing, and delivering mail and courier items following security protocols.
- Move or transport materials or supplies using carts as required.
- Coordinate records pickup by Iron Mountain.
- Report equipment maintenance issues to management for repair.
- Participate in JHSC and report all accidents and injuries in a timely manner.

Meeting and Event Support

- Provide meeting, event, and AV support, ensuring seamless preparedness.
- Configure meeting room layouts as needed.
- Assist meeting facilitators and attendees.
- Offer catering support when requested.

Additional Job Responsibilities

- Inventory and submit procurement requests.
- Manage locker usage.
- Perform invoicing and administrative tasks as assigned.

Job Qualifications – What you bring to the table

- 1–3 years of experience in Office, Reception, or Hospitality settings.
- High school diploma.
- Fluency in spoken and written English.
- Strong PC skills and meticulous attention to detail.

Work arrangement: Hybrid model requiring three days per week of in‑person presence, which may include time in the office or market‑facing engagements.

Advantages

- Salary range: $43,000 – $48,000 CAD annually.
- Comprehensive health/benefits plan with varying levels of coverage.
- Minimum 4 weeks of vacation per year.
- 4 personal days per year for personal or mental‑health reasons.
- Competitive total compensation package.

Zurich Canada is committed to pay equity. Compensation is based on objective criteria such as skills, experience, and internal equity. All hiring decisions are reviewed and made by qualified hiring professionals.

📌 Office Experience - Reception (Montreal)
🏢 Zurich Canada
📍 Montreal