Position: Service Desk Analyst We are seeking an experienced Service Desk Analyst/ApplicationSupport Specialist to provide technical support for applications, digitalsystems, and websites. The successful candidate will assist end users,troubleshoot issues, manage inquiries, maintain technical documentation, andcollaborate with technical teams to ensure effective issue resolution. Providetechnical expertise and knowledge for applications and software systems.

Delivertechnical support to internal teams and external users as required. Assistwith system integrations and application support activities. Maintainand update technical documentation, procedures, and knowledge resources.

Identify,troubleshoot, and resolve technical issues. Coordinateactivities with local and international teams when required. Developreports and support materials for business stakeholders. Supportend users through phone and written communication channels.

Escalatecomplex issues to appropriate technical teams when needed. Experienceproviding expertise and technical knowledge for applications orapplication suites. Experiencetraining end users and creating supporting documentation.

Strongcustomer service and relationship management experience. Abilityto explain technical concepts to non-technical users. Priorexperience in a help desk or application support role supporting end userswith IT or website-related issues.

Experiencesupporting users through phone and email channels. Experienceworking with Interactive Voice Response (IVR) software and digital inquirymanagement tools.



Experiencereferring users to appropriate escalation channels and support partners.

Experiencecommunicating technical issues to technical teams and translatingsolutions for non-technical users. Advancedverbal and written communication skills in both English and French. Experiencecommunicating with non-technical end users in a helpdesk environment.

Advancedverbal and written communication skills in both English and French. Experiencecommunicating with non-technical end users in a helpdesk environment. Advancedverbal and written communication skills in both English and French.

Experiencecommunicating with non-technical end users in a helpdesk workplace. Experienceand understanding of public sector environments and the delivery ofservices to the public. Multipleopenings available, including bilingual and non-bilingual positions. ~ Symbiotic Digital provides the IT Experts you need thatsolve problems and get things done.

See what the top 2% in their field can dofor you. (Symbiotic Digital is a division of Symbiotic Group Inc.) We serve customers in two ways, we provide: DigitalExperts: IT Consulting expertise. Serving IT & Business leaders, Symbiotic Digitalprovides a business system that enable us to provide the Expert Technical staffneeded to solve challenging business and IT problems. IT leaders in the mostreputable organizations in Canada have relied on Symbiotic Digital to help themstaff difficult assignments with proven Experts uniquely evaluated by ourproven QMS- Quality Management System Staff Development Model.

We are a 100%Indigenous owned company. #

📌 Online Help Desk Technician (Toronto)
🏢 Symbiotic Group
📍 Toronto