Operations Application Support Specialist (Onsite) By joining the Kardium team, you can help make a difference in the lives of millions around the world. We have developed a ground-breaking medical device for the diagnosis and treatment of the most common heart rhythm disorder, atrial fibrillation – which can cause stroke, heart failure, and other heart-related complications. To achieve this, we have developed The Globe® Pulsed Field System – a revolutionary solution designed by our world-class technical team.

The Globe

System offers strong, unique, and customer-valued advantages over other treatments on the market, and leading physicians are already using it and helping to share our story. We have obtained FDA approval and officially began the commercial launch of the Globe® Pulsed Field System. This is a pivotal and exciting time in our journey, as we bring this life-changing technology to patients!

As an Operations Application Support Specialist, you will have the unique opportunity to increase Operations efficiency by troubleshooting custom applications, assessing inefficiencies in application use, and driving continuous improvement projects. Due to the nature of our manufacturing operations, this role involves arotating or variable schedule. Evening shifts and weekend coverage are part of the regular responsibilities.

Candidates must be prepared to adjust their availability based on operational demands and support schedules. Occasional work on statutory holidays may also be required. Support investigation and resolution of user-reported Operations issues (tickets).

Conduct root cause analysis to prevent future incidents and improve efficiency.



Maintain and manage troubleshooting guides on common issues Collaborate with Business Application Engineers and Production leaders to provide feedback on application use and inefficiency. Support training and communications for new application releases.

Support user acceptability testing of new tools and features. Our Kardium team is smart, creative, and passionate about developing cutting-edge medical devices to help improve people’s lives. You will be successful in this role because you possess these attributes: ~2+ years of relevant experience in helpdesk or operations roles. ~ Technical Diploma, or equivalent combination of education and experience ~ Strong problem-solving skills, a passion for finding the root cause of issues and a continuous improvement mindset. ~ Ability to quickly understand how custom applications and ERP systems work so that training and assistance can be provided. ~ Kardium has listed the total cash compensation range (base salary + 5% Retirement Savings Plan contribution) that we expect to pay applicants for this role, as of the time of this posting.

Pay offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, and business or organizational needs. As a permanent employee, you will also participate in Kardium’s stock option plan.



~$62,000 - $85,000 (CAD Annually) The total cash we’ve listed for this position includes a base salary, plus an annual contribution to a Retirement Savings Plan accountto help support your financial goals. Comprehensive medical & dental coverage for all permanent employees – effective as of Day 1, with no waiting period.

Work-day flexibility – we offer a flexible work environment for daily working hours. In addition, we provide 3 personal days per year. Support for you (and your dependents) overall well-being. Family building – we provide top up for maternity leave, adoptive leave, and parental leavefor non-birthing parents.

Career progression and learning support. Qualified membership support. At Kardium, we embrace diversity of background, experience, and perspective and we’re committed to inclusion and equity at every level.

We encourage applications from all qualified candidates who represent the full diversity of all communities. We collaborate with Employee Resource Groups (ERGs), as volunteer-led groups who share a common dimension of diversity and come together to provide support, education, and other opportunities across Kardium. Examples of our ERGs include Women ERG, Pride ERG, Race Ethnicity & Cultural Heritage (REACH) ERG, Truth & Reconciliation ERG, Persian ERG, Chinese ERG, Barangay Kardium (Filipino) ERG, Irish ERG, Brazilian ERG, and Early Career at Kardium ERG.

As part of your application, we encourage you to note if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations).

📌 Operations Application Support Specialist (Onsite) (Burnaby)
🏢 Kardium
📍 Burnaby