About Musicstyling

Musicstyling is a global music consultancy that creates distinctive music experiences for leading hospitality, retail, and lifestyle brands. We combine creative music expertise with technology and international operational support to help clients shape memorable environments and strengthen their brand identity.

The Opportunity

Musicstyling is looking for a highly organized and proactive Operations Coordinator to support our growing AMER region (US / CANADA/ SOUTH AMERICA)

This is a standalone regional role with ownership of day-to-day operational coordination across client implementations, hardware, logistics, service support, and internal systems. It offers significant room to grow as our regional operations continue to develop.

You will be the central operational contact for new installations, player replacements, hardware movements, account changes, and multi-site projects across the AMER region.

Working closely with clients, Account Consultants, and our Music, Service, Logistics, Finance, and Site Operations teams, you will ensure projects move forward smoothly, information remains accurate, and outstanding actions are followed through to completion.

Position details

Location: West Coast, North America (Pacific Time)

Employment type: Full-time

Working arrangement: Remote/hybrid, occasional in-person attendance as required

Salary: $65,000–$75,000 annually in the applicable local currency, depending on location, experience, and qualifications

Travel: Occasional domestic and international travel may be required for training and business purposes

Reports to: Director, Co-Founder, Americas

Key responsibilities

- Coordinate new client and site implementations from handover through installation and client confirmation
- Maintain project plans, rollout schedules, status updates, and action lists
- Coordinate music setup, channel builds, dashboard access,



and client onboarding materials
- Manage player orders, replacements, returns, rebrands, relocations, and closures
- Coordinate quotations, purchase orders, account changes, and player configuration
- Track hardware shipments and prepare commercial invoices and customs documentation
- Liaise with clients, couriers, and internal teams to resolve shipping or delivery issues
- Support multi-site rollouts by aligning equipment, music, account setup, and client information
- Coordinate routine service cases and installation-related issues
- Maintain accurate client, implementation, hardware, and shipping records
- Identify delays or risks, communicate progress, and escalate issues when required
- Support the ongoing improvement of AMER operational processes and reporting

What we’re looking for

- Experience in operations, project or implementation coordination, logistics, account services, or client support
- Strong organizational skills and exceptional attention to detail
- Ability to manage multiple projects, priorities, and deadlines
- Clear and professional written and verbal communication
- Confidence working directly with clients and cross-functional teams
- A practical, resourceful, and solutions-focused approach
- Experience coordinating hardware orders, shipments, or multi-site projects
- Strong working knowledge of Microsoft Outlook, Word, and Excel
- Experience with NetSuite or a comparable CRM or ERP platform is an advantage
- Relevant post-secondary education is an advantage,



but equivalent professional experience is equally valued
- Experience in hospitality, music services, technology deployment, customs documentation, or cross-border shipping would be beneficial
- Willingness and ability to travel domestically and internationally when required

You’ll thrive in this role if you are

You naturally create structure, improve efficiency, and bring consistent follow-through to moving parts. You enjoy taking ownership, keeping people aligned, and ensuring important details do not fall through the cracks.

- Dependable and comfortable taking ownership
- Proactive about following up and closing outstanding actions
- Calm and adaptable when priorities change
- Comfortable working independently within an international organization
- Collaborative, client-focused, and eager to learn

What success looks like

- New client implementations and hardware projects are delivered accurately and efficiently
- Player orders, replacements, movements, and returns have clear regional ownership
- AMER clients and Account Consultants receive timely, responsive support
- Client, implementation, and shipment records remain complete and accurate
- Actions are followed through consistently, with effective coordination across departments
- AMER’s operational capability and accountability continue to strengthen
- Clients and regional stakeholders provide positive feedback

Growth prospect

This position is designed to grow alongside the AMER region. As you build experience and demonstrate ownership, there will be opportunities to take on broader responsibility across regional processes, reporting, client onboarding, and operational improvement.

If you enjoy bringing structure to moving parts, solving practical problems, and helping clients and teams succeed, we’d love to hear from you.

📌 Operations Coordinator - AMER (West Coast) (Vancouver)
🏢 MUSICSTYLING
📍 Vancouver