Do you believe in putting the customer first? The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude! Reporting to the Store Manager, the Operations Supervisor will have the following responsibilities: Maintain excellence in store merchandising, detail and customer service Recruit, hire and develop staff through coaching, goal setting and conducting performance appraisals Handle escalated customer service issues and offer solutions Ensure 100% customer satisfaction Ensure a high-level of data entry accuracy with minimal errors Maintain store inventory levels and inventory accuracy Control and reporting of Accounts Receivable and Accounts Payable Understand, implement and ensure compliance with all Brick Group policies & procedures High school diploma or equivalent; post secondary education an asset ~2 or more years of customer service or sales experience ~ Previous retail Supervisory or Senior Associate experience an asset ~ Proven track record in customer service,



operations and merchandising ~ Excellent verbal and written communication skills (in French & English) ~ Good time management skills and work ethic ~ The ability to promote an extreme level of excellence and pride in customer service and store detail ~ Flexibility to work any shift, including evenings and weekends, as required A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family Career progression potential with plenty of access to ongoing personal and career development The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process.

If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.

📌 Operations Coordinator (Immediate Hire) (Gatineau)
🏢 The Brick Group
📍 Gatineau