The Operations Supervisor plays a critical role in managing day-to-day terminal operations, coordinating staff, and maintaining a high standard of safety and efficiency. The supervisor will act as a key link between drivers, staff, customers, and internal teams, ensuring seamless communication and operational excellence. Van-Kam Freightways Ltd. (Van Kam) is one of the largest regional carriers in Western Canada specializing in less-than-truckload (LTL) transportation.

With 8 terminal locations across British Columbia, we fulfill shipments to communities within 1-3 days throughout BC and Alberta. Between our own resources and our partner network, our coverage extends beyond Western Canada into the U.Operations Management: Oversee daily terminal operations, including scheduling, coordinating dock staff, and optimizing workflow to meet operational demands.

Freight Handling: Direct loading, unloading, and trailer management activities to maximize efficiency. Ensure all inbound and outbound freight is handled accurately, timely, and efficiently.

Equipment & Safety: Conduct pre-operational checks to ensure all equipment, including forklifts and dock plates, is functional and secure for use.

Team Leadership & Development: Lead weekly meetings with terminal staff to provide coaching, mentorship, and address any operational or personnel concerns.

Customer Service & Communication: Maintain regular communication with drivers, customers, and internal teams to provide shipment updates, resolve service issues, and ensure overall customer satisfaction. Address customer inquiries, concerns, and requests in a professional and timely manner. Prepare and manage all necessary transportation documents, including shipping manifests, delivery confirmations, and compliance records.

Ensure data entry and administrative tasks are completed accurately and efficiently.

Collaboration: Work closely with other departments to streamline processes, enhance operational efficiency, and implement continuous improvement initiatives.



Proficiency in Microsoft Office applications, including Excel, Word, and Outlook. Above-average keyboarding skills, qualified telephone etiquette, and strong customer service orientation.

Experience in the freight industry and familiarity with AS400 is an asset, though not required. Knowledge of and understanding of the trucking and logistics industry Why Work for Van Kam? We treat our customers like friends and our employees like family. Competitive wages.

We offer competitive wages and are committed to staying competitive within our industry. We cover 100% of our employees benefit premiums and contribute to a company funded pension plan. True to our values, we are committed to helping our employees succeed.

Whether it is through career growth and advancement opportunities or investing in your training and education, we are here to support you along the way. We regularly send out surveys to our employees to understand their experiences and learn how we can make their time at work better. We work hard to have an open-door management policy and cultivate an environment that welcomes and supports new ideas and ways of doing things.

Trucking is vital to our communities. Here at Van Kam, we serve a broad range of industries from forestry and mining to retail, food, and auto. Come to work every day knowing you are making a difference and contributing to our purpose of uniting communities and improving lives.

Van Kam supports over 25 non-profit organizations and local charities each year through both financial contributions and volunteer efforts. We also match employee donations up to $150 per employee per year to ensure we can support the organizations that matter to you.

Environmental

Sustainability. We have Green Initiative programs to limit our carbon footprint which include things like governing road speeds to reduce fuel consumption, equipping new tractors with clean emissions technology and investing in technology to limit paper use, just to name a few! Develop, Care, Achieve "Van Kam is an Equal Opportunity Employer Committed to Environmental Responsibility." #

📌 Operations Coordinator (Immediate Hire) (Vancouver)
🏢 Van-Kam Freightways
📍 Vancouver