Shape high-quality servicing experiences with Affirm as an Operations Enablement Leader. Drive strategic initiatives to scale operations while ensuring compliance and exceptional customer outcomes in a remote-first environment. In this key leadership role, you will define and execute strategies that enhance Affirm’s servicing organization.

With 5+ years of experience in program management or product operations, you will lead cross-functional initiatives aimed at operational readiness, effectively translating strategy into scalable capabilities. Your expertise in Lean Six Sigma and knowledge management will help drive continuous improvement and efficiency. Key Responsibilities:

- Lead complex cross-functional programs and align with servicing strategy
- Develop explicit program roadmaps and track progress against KPIs




- Drive enterprise-wide improvements using data-driven methodologies
- Collaborate with product teams to build technical resources
- Oversee the design and delivery of training programs

Requirements:

- 5+ years in program management or product operations
- Proven track record in efficiency and compliance
- Expertise in Lean Six Sigma and change management
- Experience with knowledge management tools
- Strong analytical mindset with a focus on measurable outcomes

Elevate servicing quality and operational scalability at Affirm by bringing your strategic vision and program management skills.

📌 Operations Enablement Leader at Affirm (Calgary)
🏢 Affirm
📍 Calgary