Health & Wellness Benefits* Retail Operations Manager Together, we're building the best team in retail through our values-based culture, connection, and teamwork.

Paid Weekly Group Registered Retirement

Plan (RRSP) with company match Paid Time off for full-time associates PetSmart's Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company's vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment. Participates in employment decisions such as recruiting, interviewing, and coaching. including, but not limited to ensuring associates are appropriately trained across the store, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability.

Address and administer associate complaints and grievances. Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs. Validates completion of assigned operational messages and engagement video compliance.

Recognizes and celebrates associates driving overall associate engagement. Accountable for and provides oversight for the healthcare of store owned pets, including pet care maintenance, receiving new store owned pets, commitment standards (feeding, watering, and cleaning) for all pet habitats (bird, reptile, small animal, cricket, and fish aquariums), and care for sick store-owned pets. Accountable for, provides oversight, and validates proper execution of inventory management and pricing processes, including,



but not limited to, inventory accuracy, receiving, stocking/re-stocking, inventory counts (live and non-live), product rotations and planner/planogram sets in a timely and organized manner.

Oversight of the processes related to the Buy Online and Pick Up In Store and Ship From Store programs. Identifies and reacts to sales trends through analysis and merchandising activities. Maintains store standards (compliance and cleanliness) and leads a culture of empowerment by ensuring compliance to our Policies & Procedures (P&Ps;) and Code of Ethics.

Responsible for taking immediate action and reporting when a sick/injured pet is identified in store.

Expense Management

Drives and identifies opportunities to grow the business and holds associates accountable in achieving store P&L; expectations such as sales and shrink targets. Analyzes inventory management reporting to identify trends, opportunities, and root causes. Manages expenses such as labor and supplies, as well as any other relevant store metrics.

Leverages Home

Office partners and resources to submit and follow up on store related work orders and purchase card allocation. 3+ years of retail leadership or experience in a customer-focused environment. ~ Full-time availability required, flexibility in schedule, able to work evenings, weekends,



and holidays as needed. ~ Proficiency in computer applications. ~ Ability to react under pressure and maintain composure. ~ Carries out supervisory responsibilities in accordance with PetSmart's policies and procedures. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair.

Exposure to live animals and their handling is common. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We're delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. PetSmart provides an equal prospect for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage.

📌 Operations Manager Retail (Windsor)
🏢 PetSmart
📍 Windsor