2 days ago Be among the first 25 applicants Direct message the job poster from Blackline Safety Senior Manager, People Services at Blackline Safety with expertise in talent management and employee engagement About Blackline Safety: Blackline Safety is a global leader in connected safety technology, driving innovation to protect lives and improve workplace safety. Our advanced safety solutions, cutting-edge technology, and dedicated team ensure we deliver industry-leading services to our clients worldwide. As the Manager - Safety Operations Center, you will play a key leadership role in ensuring the efficient and effective operation of our Safety Operations Center.

This role demands strong technical expertise, exceptional communication skills, and strategic problem-solving to support operational excellence and customer satisfaction. Conduct in-depth interviews with candidates across various platforms (in-person, phone, and virtual). Evaluate language proficiency and technical competencies to ensure top-tier talent acquisition. ~ Scheduling & Payroll Administration Manage payroll processing for the department with accuracy and efficiency. ~ Provide leadership support to Monitoring Services, Shift Leads and Training, addressing operational challenges and delivering real-time solutions.

Own projects from inception to completion, ensuring the office space is functional and defect-free.

Assist

French-speaking customers, ensuring superior service delivery in meetings, protocol execution, and inquiry resolution.

Technical

Operations & Troubleshooting Analyze operational data, logs, reports,



and alerts to ensure accuracy and identify trends. Manage and maintain phone and internal systems, troubleshooting issues and optimizing functionality. Collaborate with teams to implement protocols, investigations, and drills for technical readiness.

Coordinate strategies with departments like Software, Implementation, and Customer Care. Data Analysis & Reporting Monitor key performance metrics for continuous improvement. ~ Customer-Centric Problem Solving Handle escalated customer issues with timely and tailored responses.

Technical Proficiency: Advanced understanding of operational systems, troubleshooting, and data analytics.

Leadership Experience: Proven success managing high-performing teams in agile environments. Excellent written and verbal skills in English and French. Flexibility with timings and availability to manage system issues outside regular hours, occasionally. Competitive salary and benefits. Collaborative environment focused on safety and employee well-being.

About Blackline Safety Blackline

Safety develops and manufactures wirelessly connected safety products designed to save lives and monitor personnel working alone in various environments. Our products help prevent falls, missed check-ins, man-downs, and exposure to hazards. All development, sales, and support are conducted in-house at our Calgary headquarters. We value diversity and are an equal opportunity employer. All applicants are welcome regardless of age, religion, race, gender, disability, or sexual orientation.

Blackline

Safety does not ask for payment or financial information during recruitment.

📌 Operations manager - technical compliance m/f (Calgary)
🏢 Blackline Safety
📍 Calgary