Provide extensive end to end telephone support on complex highly regulatory products and processes for RBC clients and sales/operations partners Demonstrate a long-term perspective in addressing client concerns. Take ownership and accountability for crucial conversations and the resolution of complex issues which may be outside of policy/process/procedural guidelines in order to satisfy the client needs/client escalation, as applicable. Focus on attaining established benchmarks for complex and specialized client activities, transactions and/or processes, contributing to achievement of business specific Client Service Commitments (CSC’s) and/or Service Level Agreement (SLA) Take full accountability for quality and accuracy of day to day job responsibilities, tasks and activities ensuring a balanced focus on client experience, efficiency and effectiveness and operational risk and compliance Maximize the use of technology available, maintain data integrity,



document all relevant client service interactions in corporate memory and enable continuity of client service (including client de-markets) by documenting details of client interactions in most appropriate system (e.g.

Understand and accept change as it relates to the role and commit to continuous improvement and it’s alignment to achieve client and business strategies Engage and enable cross skilling, training and/or role hybridization activities on the team understanding the value and importance of continuous learning and an cutting-edge workforce Demonstrates expertise in providing end-to-end telephone support for complex regulatory products, ensuring high-quality client interactions and adherence to service level agreements. Possesses strong analytical skills and a commitment to continuous improvement in client service processes. Client Escalation Management Regulatory Compliance Data Integrity Management Quality Assurance Regulatory Products Operational Risk Continuous Improvement

📌 Operations Officer - Regulatory Services (Vancouver)
🏢 Jobtailor
📍 Vancouver