About the Company

Our client is a global leader in Ground Support Equipment (GSE) parts distribution, supporting aviation operations across multiple regions. The Calgary branch operates as a smaller, high‑touch location, requiring an Operations Manager who is organized, hands‑on, and capable of managing a broad operational scope.

About the Role

This role oversees procurement, customer service, inventory management, administration, and daily coordination with other cities. The Calgary operation has one direct report, and the successful candidate will be someone who thrives in a smaller environment where they can directly influence workflow, customer satisfaction, and operational efficiency. Candidates with supervisory experience in automotive, heavy‑duty, or GSE parts environments will be strongly preferred.

Responsibilities

- Procurement & Inventory Management
- Review customer orders and requests; take appropriate action to fulfill (purchase orders, intercompany transfers, etc.).
- Follow up with suppliers on past‑due purchase orders.
- Monitor in‑house stock levels and ensure adequate inventory availability.
- Maintain accuracy and timeliness in all purchasing and inventory transactions.
- - Customer Interaction & Communication
- Conduct daily meetings with the in‑house customer to align priorities, address issues, and ensure smooth operations.
- Communicate with downline cities daily to coordinate needs, updates, and workflow.
- Provide responsive, professional customer service across all touchpoints.




- - Administration & Reporting
- Ensure timely invoicing of off‑base drop‑ship purchase orders.
- Run and review various Crystal Reports to support operational decision‑making.
- Maintain accurate documentation and administrative records.
- - Leadership & Support
- Provide guidance, direction, and support to the direct report as needed.
- Foster a positive, efficient, and safety‑focused work environment.
- Act as the primary operational point of contact for the Calgary branch.

- Qualifications

- Supervisory or lead experience in automotive, heavy‑duty, or GSE parts environments.
- Strong organizational skills with the ability to manage multiple priorities in a hands‑on setting.
- Solid understanding of procurement, inventory control, and customer service workflows.
- Comfortable working independently in a smaller operation.
- Strong communication skills and ability to collaborate with multiple locations.

Required Skills

- Strong organizational skills
- Ability to manage multiple priorities
- Solid understanding of procurement and inventory control
- Strong communication skills

Preferred Skills

- Supervisory experience in automotive, heavy‑duty, or GSE parts environments
- Experience in customer service workflows

Pay range and compensation package

Salary: $60,000 + Advantages + Annual Performance Bonus

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.

📌 Operations Supervisor - Warehouse and Distribution (Calgary)
🏢 TalentFlex Solutions
📍 Calgary