Daily Responsibilities:

This role involves balancing independent, detail-oriented case processing with cross-team collaboration, where you systematically review, verify, and process 5-20+ cases daily through multiple systems while maintaining strict accuracy, compliance, and clear communication with colleagues on escalations and complex issues.

Project:

CTRS Peak Season

Project Description:

CTRS Peak Season

Essential Program/Technology/Software Knowledge:

Ability to integrate Excel into daily work.

Must-Have Skills, Experience & Education

- 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 3 years of job-related experience.

Nice-to-Have Skills, Experience & Qualifications
- Ability to effectively train, lead and provide work direction to others.
- Ability to handle multiple priorities in a fast paced and deadline driven environment.
- Ability to understand and meet business daily support needs on an ongoing basis.
- Ability to work independently and within a team workplace.
- Advanced customer service skills.
- Effective problem identification, analytical and resolution skills. Ability to gather and analyze relevant information clearly and effectively.
- Proficient computer skills in Windows-based software products including Word, Excel and Outlook.




- Sound organizational knowledge with operational mindset; including products, processes, systems and regulatory and/or client needs.
- Strong attention to detail and confidentiality.
- Strong interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management.

The expected base salary range for this position is $19 – $20 per hour, depending on experience, skills, and internal equity.

The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements. Benefit eligibility and offerings vary based on role, employment status, and work location.

For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated benefits or payments.

We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications. These tools are used to enhance consistency and efficiency. All hiring decisions involve human review and are not based solely on automated processing.

📌 Operations Support Specialist (Toronto)
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📍 Toronto