Become a vital part of the City of Kingston as a part time Customer Experience Agent. Provide essential support across various channels, ensuring every interaction is positive and efficient. In this frontline role, you will be the first point of contact for residents needing assistance with municipal services.

You’ll respond to inquiries via phone, in-person, and online, while managing service requests and processing transactions. Your ability to deliver exceptional service will play a key role in enhancing community engagement. Key Responsibilities:

- Represent the City in customer service interactions
- Respond to inquiries courteously via multiple channels
- Process transactions and manage cash drawer daily
- Triage and resolve service requests accurately
- Assist with facility bookings and memberships

Requirements:

- Grade 12 diploma or equivalent required
- One year of frontline customer service experience
- Basic Microsoft Office Suite skills required
- Typing speed of 45 words per minute
- Ability to work flexible hours including weekends

Elevate community interactions through exceptional service and become a trusted face of Kingston's municipal services.

📌 Part-Time Customer Experience Agent Kingston
🏢 City of Kingston
📍 Kingston