CLIENT SERVICE ASSOCIATE, Successful Investor Wealth Management Inc. We are an established wealth management firm with 20+ years’ experience in independent portfolio management with assets under management of $1 billion and growing.

Successful Investor Wealth

Management ('SIWM') is actively seeking a client service professional with strong relationship management skills who will provide excellent quality service to high-net-worth clients and contribute to the growth of the organization. Working in concert with the Portfolio Management team the ideal candidate will have a minimum of 3-years experience working as a Client Service Associate or similar role at a wealth management and/or asset management firm. As the Client Service Associate, you are the first point of contact for all incoming client calls and email inquiries and you maintain the utmost professionalism in each of your interactions.

You are a highly motivated and customer-focused individual who is responsible for assisting customers with their account needs through daily interaction while building excellent rapport and relationships with them. You work closely with our Wealth Management team to help the department run smoothly and enhance the overall experience for our clients. Receive all inbound Wealth Management phone calls and service email inquiries from clients and prospects.

Acknowledge, troubleshoot, and follow up as necessary to provide timely and accurate resolution via phone and email. Foster strong long-lasting relationships with clients by providing exceptional client support and upholding our customer-first culture. Develop expertise and knowledge regarding our wealth management services, software, procedures, and paperwork to ensure optimal client service and assistance.

New account opening documentation preparation, review,



and approval before submitting to custodian. Co-ordinate and lead client tax enquiry resolution. Answer general account questions i.e., Process personal information updates/changes.

Assist with on-line web access - password setup and reset, download statements and missing tax slips for clients. Provide account balances. Initiate the process to execute account cash calls, EFTs, contributions, withdrawals, deposit requests and beneficiary changes on registered accounts.

Record/update customer information within our CRM database. Assist with client onboarding for new and existing clients. Assist and provide administrative support to the Wealth Management and Sales team members for additional client care, reporting, marketing efforts and special projects as required.

Coordinate client meetings and prepare client portfolio review packages and presentation material. Coordinate and process various mailouts to clients including quarterly invoicing, client letters, pooled fund statements & holiday/birthday greeting cards. Handle all administrative tasks in the wealth management department and other admin work as required.

Bachelor’s degree in business or related field. ~3+ years customer service experience. ~ Previous office administration experience. ~ Working knowledge of Canadian investment account types, including RRSPs, RRIFs, TFSAs, RESPs, non-registered accounts and other common investment accounts.



~ Solid Knowledge of investment industry and best practices. ~ Strong command of the English language, both verbal and written ~ Proficiency in Microsoft Word & Excel. ~ Completion of CSC (Canadian Securities Course) and/or other relevant industry education is considered an asset, but not required. ~ Customer focused and service driven. ~ Pleasant telephone manner with exceptional conversation skills. ~ This role is hybrid—one day remote and four days required in our office located near Yonge St. and Sheppard Ave. in North York, Toronto. After the standard three-month waiting period, successful new hires are eligible to join the Company’s Group Benefits Plan, which provides a range of life, health, and dental benefits, with premiums fully paid by the Company. After this same waiting period, transit commuters will also be eligible to participate in a generous reimbursement program to help subsidize public transportation costs to-and-from the office.

To help foster our culture of appreciation, employees have an chance to participate in our company wide program to give and receive rewards and recognition for high performance and service. This posting is for an existing job vacancy.

Successful Investor Wealth

Management does not use artificial intelligence (AI) or automated decision-making systems to screen, assess, or select applicants for employment. All hiring decisions are made through human review of application materials, interviews, and assessments conducted by our recruitment team.

Successful Investor Wealth Management

Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. #

📌 Part Time Office Service Specialist (Toronto)
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