This position is responsible for assisting, as required, with the planning and directing of site operations within the scope of Cage, Slots, and Guest Services along with the overall leadership of these departments. Under the general supervision of the Manager of the Operations Department, this Operations Supervisor role is to provide authorization and immediate leadership to staff operating in Cage, Slots, and Guest Services roles on a shift-to-shift basis. Supervisor, Operations ensures adherence to all policies and procedures; Supervisor, Operations ensures compliance of designated departments with policy and procedure, legislation, health and safety, and other statutory regulations and programs including the AGCO.

This position is responsible for assisting, as required, with the planning and directing of site operations within the scope of Cage, Slots, and Guest Services along with the overall leadership of these departments. Under the general supervision of the Manager of the Operations Department, this Operations Supervisor role is to provide authorization and immediate leadership to staff operating in Cage, Slots, and Guest Services roles on a shift-to-shift basis. Supervisor, Operations ensures adherence to all policies and procedures; Supervisor, Operations ensures compliance of designated departments with policy and procedure, legislation, health and safety, and other statutory regulations and programs including the AGCO.

Helps create an engaged work environment by choosing positivity and fun,



recognizing excellent performance and by caring about and supporting our team members every day Responsible for overseeing the Cage, Slots and Guest Services department and any applicable sign offs within this scope, during their shift Provides leadership, direction, mentoring and performance management to the Cage, Slots and Guest Services departments or as assigned in the absence of an Operations Manager, while providing continuous coaching for success to achieve high performance Assists in the implementation of the departmental strategic plans Assists with de-escalating and addressing guest concerns. Develops and cultivates strong working relationships with all stakeholders: guests, management, team members and Regulators Ensures compliance of designated departments with policy and procedure, legislation, health and safety and other statutory regulations and programs including the AGCO Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they become complaints Minimum 2 years of experience in gaming/casino management; Computer proficiency in MS Office Ability to communicate effectively in French language considered an asset Since the fun never stops at Shorelines,



candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights, based on business needs. GREAT ENTERTAINMENT.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and Recent Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Be your Authentic Self: environment that values diversity as a source of strength. This isn't your typical "corporate" job. The only thing we don't play games with is your career!

Great Canadian

Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

📌 Part Time Operations Supervisor-TIC (Gananoque)
🏢 Great Canadian Entertainment
📍 Gananoque