Are you ready to take flight in a dynamic and rapid-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.” At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Passenger Services

Agent provides all necessary and required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check‑in, jet way operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned. Inspect and verify passenger documentation Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance Direct passengers through Customs, Immigration, and Quarantine, as required Make public address announcements as required Comply with all federal, state, municipal,



airport authority and carrier security requirements and Swissport SOPs and policies Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software Excellent communication skills (written/verbal) in English, as well as Mandarin or Cantonese High School diploma or GED equivalent Have the flexibility to work unristricted hours on a part‑time basis (minimum 20 hrs/week) Be flexible to work different shifts (days, evenings, nights, weekends, holidays) Minimum 1 year of relevant work experience in a fast‑paced environment Attentive to detail and committed to continuous improvement Ability to follow processes and procedures and apply versatile approach when required Must be able to type and learn airline specific computer reservation/ ticketing software Must be at least 18 years old Eligible to work in Canada with an open valid work permit. Competitive pay Paid training At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success.

We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at to learn more about Life at Swissport.

📌 Passenger Services Agent (Mandarin or Cantonese speaking, $18.30/h) YVR (Richmond)
🏢 Swissport International
📍 Richmond