Join Halton Healthcare as a Patient Experience Specialist, ensuring timely and compassionate responses to patient inquiries across multiple sites. Deliver exemplary service while promoting quality care and safety. In this permanent full-time role, you will provide first-line responses to patient feedback within Oakville, Milton, and Georgetown.

The Patient Experience

Specialist will collaborate with the Quality & Experience team, addressing minor issues and escalating major concerns promptly. Your strong communication and problem-solving skills will enable you to manage operational and clinical requests effectively. Key Responsibilities:

- Respond to patient inquiries with warmth and professionalism
- Capture and manage feedback through the occurrence reporting system




- Coordinate meetings related to patient relations processes
- Collaborate with ICT to resolve software issues
- Escort patients and families to meetings in hospital locations

Requirements:

- Excellent verbal and written communication skills
- Proven ability in data collection and reporting
- Strong interpersonal and organizational skills
- Capacity to prioritize multiple tasks in a fast-paced environment
- Proficiency in computer applications and databases

Utilize your skills to enhance patient experiences while working in a team-oriented environment committed to continuous improvement.

📌 Patient Experience Specialist at Halton Healthcare (Oakville)
🏢 Halton Healthcare
📍 Oakville