Position Summary The Peer Support/Senior Caseworker position supports clients through MFBCS’s ASPIRE program by providing case management, peer support, resource navigation, and community-based assistance. The successful candidate will work closely with clients to understand their needs, develop action plans, connect them with appropriate resources, and provide culturally sensitive support, particularly to Arabic-speaking individuals and families.

Key Responsibilities

- Meet with clients, assess their needs, and develop individualized action plans.
- Connect clients with appropriate resources related to food security, housing, education, employment, skills development, and mental health.
- Provide compassionate, non-judgmental peer and emotional support to clients.
- Support clients experiencing distress and identify when additional professional or crisis intervention is required.
- Conduct risk assessments and escalate high-risk situations according to established protocols.
- Provide warm referrals and liaise with community organizations, healthcare providers, crisis services, and other resources when required.
- Maintain accurate and confidential client records, case notes, referrals, and incident reports.




- Support and mentor volunteer caseworkers and peer supporters.
- Promote the ASPIRE program through community outreach, presentations, and workshops.
- Provide culturally responsive support to Arabic-speaking clients and help reduce language barriers to accessing services.

Qualifications & Requirements

- Diploma or degree in Social Services, Social Work, Psychology, Human Services, or a related field.
- Fluent in Arabic and English.
- Experience in case management, social services, peer support, crisis support, or a related field.
- Robust communication, active listening, and interpersonal skills.
- Ability to remain calm and exercise sound judgment in challenging situations.
- Compassionate, culturally sensitive, and client-focused.
- Strong organizational and documentation skills.
- Vulnerable Sector Criminal Record Check required.
- Willingness to complete MFBCS training, including crisis and suicide-intervention training.

Assets

- Experience working with Arabic-speaking newcomers or families.
- Experience in a non-profit or community-service organization.
- Additional language skills.
- Training in crisis intervention, mental health first aid, or peer support.

Apply Now!

📌 Peer Support/Senior Caseworker (Richmond)
🏢 Muslim Food Bank and Community Services
📍 Richmond