- Lead discovery with Global People Services, COEs, knowledge owners, HR SMEs, and business product owners to define business problems, desired colleague experiences, and high-value AI-enabled opportunities
- Convert approved opportunities into product decisions, requirements, user stories, acceptance criteria, and prioritized Jira backlog items
- Shape product vision and roadmap using colleague research, journey insights, service data, business value, dependencies, and delivery feasibility
- Make product trade-offs across experience, value, operational impact, enterprise safeguards, and long-term supportability
- Provide product demos, stakeholder updates, and executive-ready materials covering capabilities, enhancements, risks, decisions, and trade-offs
- Define outcomes and use adoption, quality, feedback, and operational data to communicate impact and adjust priorities
- Partner with the AI Solutions BA & Test Lead on UAT planning, test scenario validation, defect triage, acceptance criteria alignment, and post-release learnings
- Partner with technology, architecture, cybersecurity, privacy, legal, compliance, risk, and governance teams to incorporate enterprise requirements into product design and delivery
- Translate product intent into technical requirements and support design decisions across workflows, agents, integrations, prompts, knowledge grounding, and feedback mechanisms
- Use testing, adoption, quality, and colleague feedback to decide whether to iterate, scale, pause, or retire capabilities
- Influence communication, change readiness, training, and enablement plans by translating product changes into practical stakeholder guidance

Requirements

- 5+ years of progressive experience in HR technology, product management, business analysis, digital employee experience, HR operations enablement, or a related discipline
- Strong understanding of HR functions, HR service delivery, employee lifecycle events, HR policies,



and colleague support channels
- Experience with HR technology, employee experience platforms, AI-enabled services, or digital service delivery
- Ability to move from ambiguous stakeholder needs to transparent problem statements, options, recommendations, requirements, and practical product outcomes
- Experience with Jira backlog management, story creation, acceptance criteria, backlog refinement, sprint support, and cross-functional delivery coordination
- Experience facilitating stakeholder workshops, discovery sessions, Human-Centered Design activities, user interviews, or journey mapping
- Experience navigating regulated enterprise environments and incorporating privacy, compliance, risk, security, architecture, and responsible AI considerations into product decisions
- Strong product judgment, analytical thinking, problem-solving, documentation, and communication skills
- Ability to evaluate trade-offs, assess downstream impacts, recommend practical solutions, and deliver executive-ready updates and credible product demonstrations
- Ability to influence without authority and work effectively across diverse, cross-functional teams and time zones
- Preferred: Experience with ServiceNow HR Service Delivery, HR case management, employee service portals, knowledge management, or Workday
- Preferred: Experience with Azure AI Foundry, Azure OpenAI, or Microsoft Copilot Studio, including agent concepts, prompt design, retrieval-augmented generation, knowledge grounding, and answer quality improvement
- Preferred:



Experience shaping AI-enabled product strategy or product discovery in People Services, HR technology, employee experience, or enterprise service delivery
- Preferred: Experience supporting enterprise AI, privacy, compliance, or risk assessments and translating findings into practical product requirements and controls
- Preferred: HCD, product management, business analysis, Agile, PMP, CHRP/CHRL, or related certification
- Post-secondary education in HR, Business, Information Technology, Data Science, or a related field, or equivalent practical experience

Core Competencies

Demonstrates expertise in HR Technology and Product Management, with a strong focus on AI-enabled services and digital employee experience. Capable of translating complex stakeholder needs into actionable product requirements while ensuring compliance and risk considerations are integrated into product design.

Highest-signal resume keywords

- HR Technology Experience
- Product Management
- Jira Backlog Management
- Human-Centered Design
- AI-Enabled Services

ATS Optimization Keywords

Hard Skills

- Product Requirements
- User Stories
- Acceptance Criteria
- Stakeholder Workshops
- Journey Mapping
- Analytical Thinking
- Problem-Solving
- Documentation
- Trade-Off Evaluation
- Digital Service Delivery

Soft Skills

- Communication Skills
- Influencing Without Authority
- Cross-Functional Collaboration
- Change Readiness
- Training and Enablement

Certifications & Qualifications

- PMP
- CHRP
- CHRL

Industry Keywords

- HR Functions
- Employee Lifecycle Events
- Privacy
- Compliance
- Risk Management
- Digital Employee Experience
- AI-Enabled Product Strategy
- Enterprise Service Delivery
- Knowledge Management
- HR Service Delivery

Tools & Technologies

- Jira
- ServiceNow HR Service Delivery
- Workday
- Azure AI Foundry
- Microsoft Copilot Studio

📌 People Services AI Product Lead (Ontario)
🏢 Jobtailor
📍 Ontario