Lead discovery with Global People Services, COEs, knowledge owners, HR SMEs, and business product owners to define business problems, desired colleague experiences, and high-value AI-enabled opportunities Shape product vision and roadmap using colleague research, journey insights, service data, business value, dependencies, and delivery feasibility Make product trade-offs across experience, value, operational impact, enterprise safeguards, and long-term supportability Provide product demos, stakeholder updates, and executive-ready materials covering capabilities, enhancements, risks, decisions, and trade-offs Define outcomes and use adoption, quality, feedback, and operational data to communicate impact and adjust priorities Partner with the AI Solutions BA & Test Lead on UAT planning, test scenario validation, defect triage, acceptance criteria alignment, and post-release learnings Partner with technology, architecture, cybersecurity, privacy, legal, compliance, risk, and governance teams to incorporate enterprise requirements into product design and delivery Translate product intent into technical requirements and support design decisions across workflows, agents, integrations, prompts, knowledge grounding, and feedback mechanisms Use testing, adoption, quality, and colleague feedback to decide whether to iterate, scale, pause, or retire capabilities Influence communication, change readiness, training, and enablement plans by translating product changes into practical stakeholder guidance 5+ years of progressive experience in HR technology, product management, business analysis, digital employee experience, HR operations enablement, or a related discipline ~ Strong understanding of HR functions, HR service delivery, employee lifecycle events, HR policies, and colleague support channels ~ Experience with HR technology, employee experience platforms, AI-enabled services,



or digital service delivery ~ Experience with Jira backlog management, story creation, acceptance criteria, backlog refinement, sprint support, and cross-functional delivery coordination ~ Experience navigating regulated enterprise environments and incorporating privacy, compliance, risk, security, architecture, and responsible AI considerations into product decisions ~ Experience with ServiceNow HR Service Delivery, HR case management, employee service portals, knowledge management, or Workday ~ Experience with Azure AI Foundry, Azure OpenAI, or Microsoft Copilot Studio, including agent concepts, prompt design, retrieval-augmented generation, knowledge grounding, and answer quality improvement ~ Experience shaping AI-enabled product strategy or product discovery in People Services, HR technology, employee experience, or enterprise service delivery ~ Experience supporting enterprise AI, privacy, compliance, or risk assessments and translating findings into practical product requirements and controls ~ Preferred: HCD, product management, business analysis, Agile, PMP, CHRP/CHRL, or related certification ~ Post-secondary education in HR, Business, Information Technology, Data Science, or a related field, or equivalent practical experience Demonstrates expertise in HR Technology and Product Management, with a solid focus on AI-enabled services and digital employee experience. Capable of translating complex stakeholder needs into actionable product requirements while ensuring compliance and risk considerations are integrated into product design. HR Technology Experience Product Management Jira Backlog Management AI-Enabled Services ATS Optimization Keywords Digital Service Delivery Training and Enablement HR Functions Risk Management Digital Employee Experience AI-Enabled Product Strategy Enterprise Service Delivery Knowledge Management HR Service Delivery ServiceNow HR Service Delivery Workday Azure AI Foundry Microsoft Copilot Studio #

📌 People Services AI Product Lead (Ontario)
🏢 Jobtailor
📍 Ontario