PeopleComms AI Product Lead

The Opportunity

At Manulife, we are creating AI-powered experiences that enable colleagues to thrive and better support our customers. Our PeopleComms Technology North Star is to make every interaction simple, personalized, connected, and intuitive. Realizing this ambition requires the right technology, data, integrations, and intelligence to operate as one connected ecosystem.

As the PeopleComms Ai Product Lead you will help shape the solutions behind this future across the broader PeopleComms experience ecosystem. You will translate colleague and business needs into scalable AI-enabled products, connect capabilities across our people technology landscape, and turn emerging possibilities into practical improvements in how colleagues work, grow, and access support.

You will look beyond initial requests to uncover the underlying need, challenge assumptions, assess trade-offs, and recommend solutions that balance colleague value, business outcomes, enterprise safeguards, and technical feasibility. Success requires curiosity, sound judgment, and the ability to influence decisions through evidence and insight.

Working across PeopleComms, technology, and enterprise partner teams, you will bring together colleague feedback, analytics, Human-Centered Design, operational insights, and emerging trends to shape priorities and continually improve the product.

Your impact will be measured by how effectively strong ideas become valuable, sustainable solutions that evolve with colleague needs.

Key Responsibilities

- Lead discovery with Global People Services, COEs, knowledge owners, HR SMEs, and business product owners to define the business problem, desired colleague experience, and highest-value AI-enabled opportunities.

- Convert approved opportunities into clear product decisions, requirements, user stories, acceptance criteria, and prioritized Jira backlog items.

- Help shape the product vision and roadmap using colleague research, journey insights, service data, business value, dependencies, and delivery feasibility.

- Make transparent product trade-offs across experience, value, operational impact, enterprise safeguards, and long-term supportability.

- Provide product demos, stakeholder updates, and executive-ready materials that explain capabilities, planned enhancements, risks, decisions, and trade-offs.

- Define outcomes and use adoption, quality, feedback, and operational data to communicate impact, identify improvements, and adjust priorities.

- Partner with the AI Solutions BA & Test Lead to enable release readiness through UAT planning, test scenario validation, defect triage, acceptance criteria alignment, and post-release learnings.

- Partner with technology, architecture, cybersecurity, privacy, legal, compliance, risk, and governance teams to build enterprise requirements into product design and delivery without losing sight of the intended colleague experience.

- Translate product intent into technical requirements and support design decisions with architects, engineers, technical teams, and experience owners across workflows, agents, integrations, prompts, knowledge grounding, and feedback mechanisms.

- Use evidence from testing, adoption, quality, and colleague feedback to support decisions to iterate, scale, pause, or retire capabilities.

- Influence communication, change readiness, training, and enablement plans by translating product changes into practical stakeholder guidance.

What You Bring

- 5+ years of progressive experience in HR technology, product management, business analysis, digital employee experience, HR operations enablement, or a related discipline.

- Solid understanding of HR functions, HR service delivery, employee lifecycle events, HR policies, and colleague support channels.

- Experience with HR technology, employee experience platforms, AI-enabled services, or digital service delivery,



with the ability to move from ambiguous stakeholder needs to clear problem statements, options, recommendations, requirements, and practical product outcomes.

- Experience with Jira backlog management, story creation, acceptance criteria, backlog refinement, sprint support, and cross-functional delivery coordination.

- Experience facilitating stakeholder workshops, discovery sessions, Human-Centered Design activities, user interviews, or journey mapping.

- Experience navigating regulated enterprise environments and incorporating privacy, compliance, risk, security, architecture, and responsible AI considerations into product decisions.

- Strong product judgment, analytical thinking, problem-solving, documentation, and communication skills, including the ability to evaluate trade-offs, assess downstream impacts, recommend practical solutions, and deliver executive-ready updates and credible product demonstrations.

- Ability to influence without authority and work effectively across diverse, cross-functional teams and time zones.

Preferred Qualifications

- Experience with ServiceNow HR Service Delivery, HR case management, employee service portals, knowledge management, or Workday.

- Experience with enterprise AI platforms such as Azure AI Foundry, Azure OpenAI, or Microsoft Copilot Studio, including agent concepts, prompt design, retrieval-augmented generation, knowledge grounding, and answer quality improvement.

- Experience shaping AI-enabled product strategy or product discovery in People Services, HR technology, employee experience, or enterprise service delivery.

- Experience supporting enterprise AI, privacy, compliance, or risk assessments and translating findings into practical product requirements and controls.

- HCD, product management, business analysis, Agile, PMP, CHRP/CHRL, or related certification.

- Post-secondary education in HR, Business, Information Technology, Data Science, or a related field, or equivalent practical experience.

Success Measures

- Priority opportunities are validated with colleagues and stakeholders, tied to measurable outcomes, and reflected in the product vision and roadmap.

- Product and technical decisions are clear, delivery teams receive decision-ready requirements, and ambiguity and rework are reduced.

- Released experiences demonstrate improved usability, adoption, quality, service effectiveness, or colleague satisfaction.

- Solutions progress in a timely way with enterprise safeguards, ownership, and dependencies addressed early.

- Post-launch evidence leads to clear decisions to iterate, scale, pause, or retire capabilities.

Why Join Us?

- Shape the connected technology ecosystem behind AI-powered experiences across People & Communications.

- Turn emerging capabilities into sustainable products used by colleagues at enterprise scale.

- Influence how colleagues work and thrive, strengthening their ability to support our customers.

When you join our team:

- We’ll empower you to learn and grow the career you want.

- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

- As part of our global team, we’ll support you in shaping the future you want to see.

Le poste annoncé correspond à une vacance existante.

À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse





Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi.

Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie.

Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à [email protected].

Région de référence du salaire

Waterloo, Ontario

Modalités de travail

Hybride

L’échelle salariale devrait se situer entre

$85,300.00 CAD - $135,300.00 CAD

Les employés ont également la possibilité de participer à des programmes incitatifs et de recevoir une rémunération liée à la performance de l’entreprise et des individus. Le salaire réel variera selon les conditions du marché local, la région géographique et les facteurs propres au poste, tels que les connaissances, les compétences, les qualifications, l’expérience et la formation. Si vous postulez à ce poste en dehors de votre lieu principal, veuillez contacter [email protected] pour connaître la fourchette salariale applicable à votre région.

Manuvie offre aux employés admissibles une vaste gamme d’avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d’aide aux employés et leur famille. Nous proposons également aux employés admissibles différents régimes d’épargne-retraite (y compris des régimes de rente et un programme international d’actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d’éducation et de conseils financiers. Notre généreux programme de congés rémunérés au Canada comprend les jours fériés, les congés annuels, les congés personnels et les congés de maladie, et nous offrons toute la gamme des congés autorisés prévus par la loi.

Si vous posez votre candidature à ce poste aux États-Unis, veuillez écrire à [email protected] pour obtenir de plus amples renseignements sur les dispositions relatives aux congés rémunérés spécifiques aux États-Unis.

Nous utilisons des technologies de données et d’analytique, telles que l’intelligence artificielle (IA), ainsi que des outils de traitement automatisé pour analyser et traiter les renseignements que vous nous fournissez ou que des tiers nous transmettent dans le cadre du processus de demande. Pour en savoir plus, veuillez consulter notre énoncé sur la collecte de renseignements personnels.

📌 People services ai product lead (Ontario)
🏢 Société Financière Manuvie
📍 Ontario