- Gather, document, and clarify business requirements for features, enhancements, content updates, process changes, and AI-enabled People Services capabilities

- Support stakeholder discussions, working sessions, and workshops to understand needs, risks, outcomes, and operational impacts

- Develop user stories, acceptance criteria, process documentation, and business rules with Product Lead, HR SMEs, and delivery teams

- Map current and future state workflows for solution design, testing scope, training needs, change readiness, and release planning

- Develop and maintain test plans, testing approaches, and release validation plans

- Create test scenarios, scripts, validation criteria, and documentation

- Identify and coordinate testers across regions, roles, personas, HR stakeholder groups, employee populations, and use cases

- Coordinate UAT, pilot, regression, validation, feedback collection, and release readiness activities

- Consolidate test results, defects, feedback, questions, observations, enhancement requests, and recommendations

- Analyze outcomes to identify trends, recurring issues, root causes, usability concerns, content gaps, answer quality issues, and improvement opportunities

- Assess and communicate release readiness recommendations

- Support defect triage and release readiness discussions with stakeholders, Product Lead, and technology teams

- Support backlog refinement by translating requirements, testing insights, defects, and feedback into Jira tickets and recommendations

- Maintain requirements, testing, decision, issue, traceability, and release readiness documentation

- Improve testing templates, standards, UAT practices, tester communications, and release validation processes





- Provide stakeholder updates on testing progress, risks, findings, trends, readiness, and recommendations

- Partner with knowledge management and HR SMEs to validate AI solutions against approved HR policy and process content

- Build trusted relationships with testers and stakeholders to encourage feedback and early issue identification

Requirements

- 3+ years of progressive experience in technology testing, UAT, quality assurance, business analysis, HR technology delivery, product support, or a related discipline

- Experience gathering and documenting requirements, conducting stakeholder discussions, process mapping, creating user stories, and defining acceptance criteria

- Ability to translate business needs into delivery, testing, backlog, and release readiness artifacts

- Robust facilitation, listening, analytical, organizational, written, and verbal communication skills

- Understanding of HR service delivery, employee lifecycle events, colleague support channels, HR policies, or HR technology platforms

- Experience creating test plans, scenarios, scripts, validation criteria, testing documentation, and release readiness summaries

- Experience coordinating User Acceptance Testing across multiple stakeholder groups, business testers, or regional participants

- Experience analyzing testing outcomes, identifying patterns, assessing severity,



and making practical recommendations

- Experience distinguishing critical defects, release blockers, enhancement opportunities, content issues, configuration gaps, and future backlog items

- Experience with Jira or similar Agile work management tools

- Experience with Smartsheet or similar test management tools

- Ability to coordinate cross-functional stakeholders, manage competing priorities, and elevate risks or showstoppers

- Bachelor’s degree in Business, Information Technology, HR, or a related field, or equivalent practical experience

Core Competencies

Demonstrates expertise in gathering and documenting business requirements, developing user stories, and coordinating User Acceptance Testing (UAT) across diverse stakeholder groups. Proficient in analyzing testing outcomes and providing actionable recommendations to enhance HR technology delivery and process improvements.

Highest-signal resume keywords

- User Acceptance Testing (UAT)

- Business Analysis

- Test Plan Development

- Jira

- HR Technology Delivery

Hard Skills

- Requirements Gathering

- Process Mapping

- User Story Creation

- Acceptance Criteria Definition

- Test Scenario Development

- Testing DocumentationOutcome Analysis

- Defect Identification

- Release Readiness Assessment

- Stakeholder Communication

Soft Skills

- Facilitation

- Analytical Skills

- Organizational Skills

- Written Communication

- Verbal Communication

Industry Keywords

- HR Service Delivery

- Employee Lifecycle Events

- Colleague Support Channels

- HR Policies

- HR Technology Platforms

Tools & Technologies

- Jira

- Smartsheet

📌 People Services AI Solutions Specialist - Test Lead (Ontario)
🏢 Jobtailor
📍 Ontario