- Serve as the technical configuration lead for AI-enabled People Services solutions
- Translate business requirements, user stories, and product roadmap priorities into configuration designs, technical solutions, and platform enhancements
- Design, configure, and optimize AI-enabled capabilities within Workday and related platforms
- Evaluate emerging Workday AI capabilities and recommend opportunities to improve employee and manager experiences
- Act as a subject matter expert for Workday AI products and capabilities
- Lead configuration design discussions, solution reviews, and technical impact assessments
- Partner with Product Leads, Business Analysts, Architects, Developers, and Test Leads throughout delivery
- Analyze current-state processes and identify opportunities for automation, simplification, intelligence, and self-service
- Design and configure workflows, business processes, integrations, decision logic, automation, and AI-enabled experiences
- Participate in backlog refinement, sprint planning, estimation, and delivery planning
- Develop and maintain technical documentation, configuration standards, design decisions, support materials, and implementation guidance
- Assess upstream and downstream impacts across HR processes, data, security, reporting, integrations, and employee experiences
- Support release planning, testing, defect triage, production validation, and continuous improvement
- Partner with privacy, security, compliance, risk, and architecture teams on enterprise standards and governance
- Provide technical leadership, coaching, and mentorship
- Monitor industry trends, vendor roadmaps, release notes, and emerging AI innovations
- Help shape responsible, practical,



and human-centered AI adoption across HR

Requirements

- 7+ years of progressive experience configuring, implementing, or supporting Workday solutions in a complex enterprise environment
- Deep expertise in Workday configuration, including business processes, security, calculated fields, condition rules, notifications, and related platform capabilities
- Experience leading complex solution design and configuration initiatives involving multiple stakeholder groups and business functions
- Strong understanding of HR processes, employee lifecycle events, HR service delivery, and employee experience principles
- Experience translating ambiguous business requirements into scalable technical solutions and configuration designs
- Experience evaluating design trade-offs, identifying impacts, and recommending future-state solutions
- Strong analytical and problem-solving skills
- Experience leading technical discussions with business stakeholders, architects, product teams, and technology partners
- Robust communication skills with the ability to explain technical concepts to non-technical audiences
- Experience working in Agile delivery environments and supporting cross-functional product teams
- Proven ability to manage competing priorities and navigate ambiguity
- Experience configuring, designing,



supporting, or evaluating Workday AI or Agentic AI capabilities, Workday Assistant, Workday Developer Agent, Workday Business Process Optimizer Agent, Workday Extend, Flowise, Microsoft Copilot, AI-powered workflow automation, prompt design, orchestration, knowledge grounding, or AI-enabled self-service solutions
- Post-secondary education in Information Technology, Human Resources, Business, Computer Science, or a related field is listed as an asset/nice to have

Core Competencies

Demonstrates extensive expertise in Workday configuration and AI-enabled solutions, with a strong focus on translating business requirements into scalable technical designs. Proven ability to lead cross-functional teams and drive continuous improvement in HR processes and employee experiences.

Highest-signal resume keywords

- Workday Configuration
- AI-Enabled Solutions
- HR Process Optimization
- Agile Delivery
- Technical Leadership

ATS Optimization Keywords

Hard Skills

- Workday Configuration
- Business Processes
- Security
- Calculated Fields
- Condition Rules
- Notifications
- AI-Powered Workflow Automation
- Prompt Design
- Orchestration
- Integration Design

Soft Skills

- Analytical Skills
- Problem-Solving
- Communication Skills
- Stakeholder Engagement
- Mentorship

Industry Keywords

- Employee Experience
- HR Service Delivery
- Agile Methodology
- Technical Documentation
- Compliance

Tools & Technologies

- Workday AI
- Workday Assistant
- Workday Developer Agent
- Workday Business Process Optimizer Agent
- Workday Extend
- Flowise
- Microsoft Copilot

📌 People Services AI Solutions Lead (Ontario)
🏢 Jobtailor
📍 Ontario