The above Salary Range is our Hiring Range which is commensurate with experience Permanent Responsible for monitoring compliance with decisions made by College committees supported by the Conduct Division along with other College processes. Responsible for monitoring proceedings of pharmacy professionals with criminal charges and findings, civil proceedings and findings in other jurisdictions.

The Monitoring

Officer oversees case management for all compliance monitoring files and is responsible for the proactive management and tracking of particularly complex and high risk matters. Track and monitor status and risk of all compliance monitoring files, which can include remediation, orders, undertakings, health monitoring, terms, conditions, and limitations following decisions made by the Inquiries, Complaints and Reports Committee (ICRC), Discipline Committee, Fitness to Practise Committee, Accreditation Committee, Drug Preparation Premises Committee, Health Professions Appeal and Review Board (HPARB), or through other College processes. Conduct proactive case assessment and management of complex, higher-risk files, including risk assessment and determination of appropriate monitoring activities and breach management to mitigate risk to the public.

Oversee the monitoring of lower-risk, simple monitoring files. Monitor criminal proceedings and prepare public register postings for pharmacy professionals with criminal charges, findings and sentences, and civil proceedings and matters in other jurisdictions in accordance with the requirements set out in the legislation and College By-Laws. Prepare customized memos and other correspondence to be reviewed by the Registrar by analyzing and consolidating information,



ensuring information captured is succinct while capturing all of the relevant facts and prioritizing matters based on risk.

Prepare written correspondence to internal and external parties (pharmacy professionals, legal counsel, courts and enforcement officers, etc.) in order to implement compliance monitoring plans. Identify when legal advice is required and seek input from Legal Conduct, as appropriate. Plan and coordinate compliance monitoring related projects and initiatives, including cost recovery, College CRM requirements for compliance monitoring, continuous quality improvement activities, and other projects/initiatives that arise.

In addition to role-specific projects, lead and/or participate in projects to enhance the compliance monitoring program and College-wide initiatives, as assigned. Ensure policies and procedures are well-documented, implemented and updated regularly. Continually examine them to ensure consistency in application, adherence to legislation, regulations, by‑laws and College corporate policies, and to determine when external changes require policies and procedures to be updated Create reporting tools and prepare and analyze compliance monitoring data/statistics/reports for reporting to Division and College-wide.

Work in accordance with corporate policies and expectations regarding (for example) records management, privacy, data management, etc. Other duties as assigned by the Conduct Operations Lead, or Manager,



Conduct Operations, including backup support in Compliance Monitoring and other areas of Conduct Operations Demonstrated ability to assess risk and conduct activities in accordance with principles of right‑touch, risk‑based regulation ability to self‑edit, catch errors, and ensure accuracy of data, information, and written communication ability to deal effectively and compassionately with stakeholders over the telephone and in writing and defuse difficult situations as required Excellent time management and organizational skills to effectively and independently prioritize and manage workload according to risk to the public and/or organization Adaptable and flexible with work requests Team player with solid interpersonal skills combined with a winning customer service attitude and demonstrated ability to build trust and relationships with stakeholders Demonstrated knowledge of relevant legislation and regulations, as well as College bylaws, policies, standards, and guidelines Experience in interpreting and applying legislative requirements and internal policies and procedures in day‑to‑day tasks Ability to compile and prepare data into logical reports, briefings, and recommendations for internal and external use Proficient with Microsoft Office applications, MS Teams, Adobe Acrobat Pro and relational databases University degree in a related field such as health sciences, law, criminology, business administration or equivalent Experience in a compliance role within a regulatory setting or similar environment is strongly preferred OCP is committed to supporting accessibility and diversity. Requests for accommodations can be made at any stage of the recruitment process.

📌 Performance Monitoring Officer (M/F) (Toronto)
🏢 Ontario College of Pharmacists
📍 Toronto