Title of Job: Behavioural Personal Support Worker Contract Duration: until March 31, 2027 Who We Are: LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

The Behavioural Support Personal Support

Worker is part of a team that provides direct care, education and support to seniors who are demonstrating responsive behaviours that may be associated with various types of dementia, delirium, mental health, addictions or other neurological conditions who are living in the community (anywhere except long-term care settings) of the geographical areas of Ontario Health Central. The PSW provides expertise and assistance with personal care and assistance with activities of daily living for persons served within the program with behavioural challenges. Working with Psychogeriatric Case Manager, the PSW will enhance the quality of life for individuals with responsive behaviours in hospital and/or transitional sites.

The PSW is part of a team that provides behavioural support services to individual persons served, transitional management between health care providers and ongoing training for persons served, family, care-partners and clinicians.



Serve as the primary PSW for assigned clients, providing direct care and behavioural support. Support the development and implementation of Behavioural Support Plans in collaboration with the care team.

Educate and support caregivers, families, and staff on behavioural management approaches. Participate in care conferences, discharge planning, and multidisciplinary team meetings. Assist clients with transitions between care settings and ensure continuity of care.

Maintain accurate documentation and comply with all health, safety, infection prevention, and organizational policies. Post-secondary education in Human Services (i.e PSW Certificate, Health Care Aide Certificate, RPN Certificate) or equivalent field. Understanding of challenges faced by vulnerable, older adults and seniors with serious mental illness, cognitive and addiction challenges who exhibit responsive behaviours.

Solid understanding of Behavioural Supports Ontario (BSO) principles Experience supporting clients using a Psychosocial Rehabilitation (PSR) approach.

Valid First

Aid & CPR certification Excellent communication and computer skills, with the ability to follow instructions effectively.



Additional language skills are an asset Frequent travel will also be required. Occasional evening and weekend hours may be required. 24/7 Employee Assistance Program ~ Starting vacation time above minimum standard, ~ Additional paid personal and paid sick days ~ Professional development budget available to help you nurture and shape your career ~ Corporate Gym membership rate with GoodLife Fitness ~ Access to Perkopolis, a comprehensive corporate discount program ~ Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion Our Commitment to Diversity and Inclusion: LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change.

We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity.

This posting provides only a summary of the responsibilities and requirements for the position LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

📌 Personal Support Worker Home & Community Care (FULL-TIME) (Aurora)
🏢 Loft Community Services
📍 Aurora