Job Title: Pharmacy Assistant Communications Employment Type: Full-time Reason for Vacancy: Replacement On-site Department Name: Pharmacy Operations Pay Typed: Hourly Please note that this is a general posting range and offer range will be varied based on relevant experience, qualifications, skills required and location for this role.

Express Scripts

Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector optimize the value of health benefits by linking the talent and skilled expertise of our people with leading edge information management systems and technology. one of the largest pharmacy benefit management (PBM) companies in North America, part of The Cigna Group (NYSE: CI), a global health company.

The Express Scripts Canada

Pharmacy, with regional services across the country is transforming the Canadian prescription drug landscape and the way patients make decisions about their medications.

Our Mississauga Pharmacy

Location is seeking a Pharmacy Assistant Communications that provides meaningful support at the right time to our members for better health and peace of mind.

We offer a market-competitive salary and total rewards package, along with a positive work environment built on solid corporate values: integrity, mutual respect, collaboration, passion, service and alignment. Recording and maintaining member information in the CRM system Answering questions from patients and/or resolve customer issues according to Ontario College of Pharmacist’s regulations.



Uphold quality and productivity standards on all transactions Obtaining prescription transfers from retail pharmacies Fax and call renewal requests to doctors and maintain member communications channels to ensure that the member does not run out of medications Support auto- notifications and call members for upcoming refills and renewals Ensure accurate and complete documentation is entered into the appropriate systems of all contacts (internal/external) to maintain high quality customer service Aid in management assigned tasks and projects Other responsibilities commonly performed by retail pharmacy assistants.

Pharmacy Assistant

Diploma or Equivalent Experience ~0-3 years’ retail pharmacy experience ~ Knowledge of healthcare/pharmacy, medical supplies & equipment and claims processing ~ Excellent written, verbal and oral communication skills, including knowledge about the correct use of grammar, punctuation and spelling ~ Experience in a Contact Centre would be an asset ~ Bilingualism (French & English) is an asset ~ Strong customer service focus ~ Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook) ~ Strong interpersonal skills with ability to work independently with minimal supervision ~ Flexible to situations and adaptable to change ~ A thorough understanding of quality assurance and delivery of service excellence ~ Must be able to work within the Pharmacy hours – Monday – Friday 7:30 am to 6:00 pm, occasional Saturdays and statutory holidays. This role may be required to work additional and/or alternate hours/days/shifts when required by management. ~ Accuracy in Data Entry is mandatory Competitive compensation, benefits and pension plan Flexible work options and wellness programs All offers of employment are conditional upon the successful completion of reference checks and background verification in accordance with company policy. Within ESC, for certain positions,



obtaining and maintaining a federal government security clearance is a bona fide occupational requirement.

Candidates applying for such roles must meet all eligibility criteria for the applicable clearance level and consent to the security screening process as mandated by federal regulations. Our hiring process includes AI-powered tools to conduct video interviews, take notes and score candidates; Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental advantages, and other related products.

We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors. It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be. We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

If you require accommodation in completing the online application process, please email: eschr2@express-scripts.

📌 Pharmacy Assistant Communications - Express Scripts Canada (Mississauga)
🏢 Express Scripts Canada
📍 Mississauga