Lead the customer care initiative as a Senior Customer Support Manager at Pontosense, focusing on creating impactful experiences for users. This role is designed for those ready to build and optimize support functions in a growing workplace. You will be at the helm of customer support operations for both B2B and D2C offerings, establishing processes that emphasize empathy and efficiency.

With your robust background, you’ll manage a team, analyze metrics, and work alongside key departments to elevate the customer journey throughout your tenure. Develop a scalable and empathetic customer experience

- Create workflows and standards for support functions
- Recruit and mentor a high-performing support team
- Monitor customer satisfaction and resolution metrics
- Resolve escalated customer issues and identify solutions 5+ years of customer support experience, including management
- Demonstrated success in process building
- Data-driven mindset for informed decision-making Elevate your career while helping Pontosense deliver top-tier support for its valued customers.

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📌 Pontosense Senior Support Manager Opportunity (Toronto)
🏢 Pontosense
📍 Toronto