Job Overview:

Requirement/Must Have:

- Experience in customer service, program administration, benefits administration, case management, or a related field.
- Solid analytical, problem-solving, and organizational skills.
- Ability to interpret and apply legislation, policies, procedures, and program guidelines.
- Experience assessing information and making decisions with a high degree of accuracy and attention to detail.
- Ability to manage competing priorities in a high-volume, fast-paced environment.
- Strong verbal and written communication skills.
- Experience handling sensitive and confidential information with professionalism and discretion.
- Ability to build positive relationships and provide empathetic, client-focused service.

Responsibilities:

- Review, assess, and process applications, renewals, and amendments in accordance with program policies and guidelines.
- Determine client eligibility by reviewing financial and supporting documentation.
- Respond to phone, email, and online inquiries from parents, guardians, childcare providers, and stakeholders.
- Provide guidance on program requirements and assist clients in navigating online services and processes.
- Investigate and resolve application,



payment, eligibility, and system-related issues.
- Maintain accurate records and ensure compliance with privacy, security, and information management requirements.
- Collaborate with internal and external partners to support effective program delivery.
- Contribute to continuous improvement initiatives, testing, training, and operational projects.

Nice to Have:

- Experience with client programs, eligibility assessment, or social benefits administration.
- Experience supporting clients through complex or sensitive situations.
- Experience using multiple systems and databases simultaneously while delivering customer service.

Education and Experience:

- High School Diploma/GED.
- Experience in Customer Service and/or Retail sales experience.
- Experience researching existing documentation to determine a resolution.
- Experience working in a fast-paced role, to problem solve/troubleshoot, while working independently and in team environments.
- Hands-on experience working in a complex environment requiring prioritization of tasks and deliverables.

📌 Processing Center Advisor (Edmonton)
🏢 Cynet Systems
📍 Edmonton