IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change. We are changing the way people think about customer service by leveraging software technology, and we need your help!

The Director of Product will take full ownership of our flagship AIproduct, leading its evolution from an early-stage tool into a mature, high-impact product deployed across the global client network. The ideal candidate serves as a visionary collaborator and expert in the Product Management Lifecycle, demonstrating superior facilitation skills and a passion for building, mentoring, and inspiring a high-performing team of Product Managers. Contribute to the strategy and design of new software products and/or enhancements.

Working with the VP of Product, help build and manage the ongoing evolution of a muti-product road map that aligns to IntouchCX business objectives.

Business

Analysis UI/UX Oversee the analysis and design of specific inhouse developed tools as well as various integrations with third party products. Partner with various stakeholders to ensure all projects are delivered on time and with a high level of quality. Ensure the appropriate evolution of IntouchCX software tools.





Perform continuous review of technologies, industry standards, industry-related developments as well as user feedback to make recommendations relative to the need for further research and associated changes. Ensure all projects and resources align to budget. Bachelor's or advanced degree in Computer Science, Engineering, or a related field preferred. ~10+ years of professional experience in Product Management or Business Analysis. ~Proven track record of successfully delivering medium-to-large software projects. ~ Prior experience working within Agile software development environments is highly preferred. ~ Background in data integration and reporting systems is considered a robust asset. ~ Solid knowledge of prevailing industry trends, best practices, and change management frameworks. ~ Excellent speaking and writing abilities. ~ Ability to meet aggressive deadlines and handle multiple and complex projects. ~ IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws.

IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know. Industry-leading medical, vision, and dental benefit plans + paid time off benefits

📌 Product Manager (Full Time Position) (Winnipeg)
🏢 Intouchcx
📍 Winnipeg