- Own day-to-day product work and outcomes for a defined area of Maple's patient access journey
- Develop understanding of patients and access barriers through research, data, journey analysis, and direct feedback
- Lead features and initiatives from problem definition through launch, measurement, and iteration
- Use AI, prototyping, and other tools to test assumptions and help the squad reach working software quickly
- Partner with engineering and design to create simple, intuitive patient experiences
- Translate patient, healthcare, business, technical, and regulatory constraints into product direction and trade-offs
- Identify and validate AI opportunities that improve care navigation or access while balancing value, trust, safety, feasibility, and business impact
- Align the squad and cross-functional partners by communicating decisions, progress, risks, and changes
- Deliver measurable improvements to how patients find, start, and access care on Maple

Requirements

- 2+ years of product management experience in a software environment, or equivalent hands‑on experience building and launching AI-enabled digital products in another role
- Track record of taking a real user problem or product idea from discovery or prototype through launch and iteration
- Comfortable using AI and prototyping tools directly to explore problems, test ideas, and create working versions
- Strong problem-solving, prioritization, and product judgment
- Ability to define clear outcomes and make thoughtful trade-offs
- Ability to use data, research, and customer insight to make product decisions and measure value
- Experience working closely with engineering and design to deliver digital product experiences




- Clear communication and stakeholder management skills
- Comfort working through ambiguity and complex workflows
- Collaborative, resilient, and low-ego approach
- Bonus points for experience in healthcare or another regulated industry, consumer products, marketplaces, care navigation, complex platforms or integrations, or building AI products with real users
- Offer subject to a criminal record check (EPIC) and identity verification; additional employment or education verification may be conducted depending on role requirements

Core Competencies

Demonstrates expertise in product management, particularly in AI-enabled digital products, with a strong focus on user-centered design, data-driven decision-making, and effective stakeholder communication. Proven ability to lead cross-functional teams in delivering measurable improvements in patient access and care navigation.

Highest-signal resume keywords

- Product Management Experience
- AI-Enabled Digital Products
- Data-Driven Decision Making
- Stakeholder Management
- Prototyping Tools

Hard Skills

- Product Judgment
- Problem Solving
- Prioritization
- User Research
- Journey Analysis
- Outcome Definition
- Trade-Off Analysis
- Digital Product Launch
- Iteration
- AI Opportunity Validation

Soft Skills

- Transparent Communication
- Collaboration
- Resilience
- Low-Ego Approach
- Comfort with Ambiguity

Certifications & Qualifications

- Criminal Record Check (EPIC)
- Identity Verification

Industry Keywords

- Healthcare
- Regulated Industry
- Consumer Products
- Care Navigation
- Complex Platforms
- Integrations

Tools & Technologies

- Prototyping Tools
- AI Tools

📌 Product Manager (Toronto)
🏢 Jobtailor
📍 Toronto