Employment Type: Regular Full-Time Work Model: Hybrid (2 days in office) Language: This role operates in English.

Additional Information: This/these role(s) is/are currently vacant The Opportunity: We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

As the Product Manager you will deliver best in class Digital experiences and own a large portion of the Digital product portfolio. You will be responsible for the client, advisor and operations experience when it comes to building out the capabilities and features. Ensure delivery teams have all necessary requirements to provide a best-in-class customer experience solution.

Partner with the analytics team to create weekly dashboards tracking the performance of the IVR and identify areas of opportunity based on insights generated. Conduct market research and competitor analysis to inform product strategy and development. Monitor and evaluate product performance, making data-driven decisions to optimize and enhance the product.

Foster a culture of continuous improvement and innovation within the team. Play a leadership role in the team to ensure that solution features are in-scope, on-time and of high quality. Leading and engaging your team to deliver strategic objectives through effective coaching and mentoring, identifying and developing emerging talent, and fostering an innovative, collaborative, and agile culture.

Represent the product & client/ customer: Articulating a compelling vision for business capabilities and CRM products while building an ongoing operating plan for the team to manage,



support and improve products. Building the roadmap for assigned business capabilities and requirements and contributing to the overall vision and roadmap, while driving the digital product management process end to end. Utilizes a deep understanding of product and clients as well as solid internal stakeholder relationships to prioritize product needs against development.

Educate the team in the business domain to help establish better understanding of the solution/product to deliver value. You foster a culture of innovation, experimentation, and continuous improvement. You are comfortable navigating ambiguity and shifting priorities in a quick-paced environment.

ABachelor'sor Master’sdegree in business, Marketing, Engineering, or a related field. ~Strong understanding of customer journey design, digital channels, and CRM/lead management platforms. ~ Experience with data analytics, performance measurement, and reporting to drive product decisions. ~ Training and development opportunities to grow your career. Flexible work options and paid time off to support your personal and family needs. Paid volunteer days to give back to your community.

In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program. The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education. Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics. #

📌 Product Marketing Manager - Commercial (Remote) (Toronto)
🏢 The Co-operators Group
📍 Toronto