At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives. Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day - across both digital and physical environments.

As the backbone of Canada's financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions.

The Product

Manager will help translate business, operational, technical, and participant needs into clear requirements, roadmaps, service catalogue items, operating processes, and readiness outcomes. Supporting the RTR product strategy and operating model, including alignment across Interac Product Operations, Technical Operations, Business Operations, Payments Canada, and vendor partners. Translating RTR business, operational, participant, and technical needs into clear requirements, service catalogue items, process flows, and delivery outcomes.

Supporting participant onboarding and lifecycle management, including coordination across Payments Canada, Interac Technical Operator teams, CSPs, service providers, and internal business stakeholders. Helping define, validate, and operationalize RTR service request processes, including intake, prioritization, fulfillment routing, escalation paths, and alignment to ServiceNow workflows. Supporting operational readiness activities across RTR milestones, including readiness criteria, go/no-go inputs, evidence collection, operational sign-offs, and closure of risks, blockers, and issues.





Partnering with Technology Operations, Security, Risk, Audit, Compliance, Finance, Legal, and VMO teams to ensure RTR processes are auditable, sustainable, and aligned to internal controls and contractual obligations. Supporting the development and maintenance of RTR operational documentation, including the Business Operations Manual, support plans, onboarding materials, training inputs, service catalogue documentation, and readiness reporting. Coordinating with internal teams and external stakeholders to ensure RTR capabilities, releases, changes, and operational processes are delivered in full, on time, and with clear acceptance criteria.

Preparing product, operational readiness, and performance updates for leadership, governance forums, and cross-functional stakeholders. Supporting financial, commercial, and vendor management activities related to RTR, including budget alignment, billing process inputs, forecast validation, and vendor performance tracking. Monitoring RTR operational performance, participant readiness, service request trends, risks, dependencies, and improvement opportunities to support steady-state operations.

Helping ensure RTR can operate reliably, compliantly, and sustainably as a national payments product, with clear governance, ownership, reporting, and continuous improvement practices.

Experience working with tools such as ServiceNow, Jira, Smartsheet, SharePoint, Planview, or similar delivery and reporting platforms is an asset. Strong planning, analytical, and problem-solving skills with the ability to manage priorities, dependencies, risks, and stakeholder expectations. Strong communication skills, both written and verbal, with the ability to prepare transparent updates, executive summaries, process documentation, and governance materials. #

📌 Product Marketing Manager - Commercial (Remote) (Toronto)
🏢 Interac
📍 Toronto