We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success. We are looking for an Intermediate Product Owner to join our Guest Content & Communications team and lead the evolution of operational disruption communications and notifications across the guest journey. Working closely with the Operations Control Centre (OCC), Technology teams, Guest Experience, Airports, Contact Centre, and other operational stakeholders, you will execute and evolve the product vision for guest communications during irregular operations.

Your focus will be on delivering timely, relevant, and intuitive communications that keep guests informed and empowered when travel plans are impacted. The ideal candidate will have experience delivering digital products, managing product roadmaps, and leveraging guest insights and operational data to improve experiences at scale. They will be passionate about user experience, communication strategy, and solving complex operational challenges through technology.

This individual thrives in a highly collaborative environment, can balance competing stakeholder priorities, and has a proven ability to deliver meaningful outcomes through agile product development. Apply a data-driven approach to define, prioritize, and validate product enhancements using operational metrics, guest feedback and stakeholder insights. Lead end-to-end product initiatives, including discovery, requirements gathering, journey mapping, user story development, testing, implementation, and ongoing optimization.

Demonstrate flexibility and responsiveness to evolving operational priorities, supporting urgent business and guest communication needs during disruption events and other critical operational situations. Develop strong partnerships across Operations, Technology, Data, and Guest Experience teams to align priorities and ensure successful delivery of roadmap initiatives. Manage stakeholder expectations, facilitate decision-making, and balance business,



operational, technical, and guest needs when prioritizing work.

Support continuous improvement efforts by monitoring platform performance, identifying opportunities for optimization, and proactively addressing operational challenges. Bachelor's Degree or Diploma in Business, Technology, Design, or a related field. ~3-5+ years of experience working in digital product management, technology, operations, or related disciplines. ~1-2+ years of experience in a Product Owner or Product Management role, with ownership of product roadmaps and delivery outcomes. ~ Experience delivering guest-facing digital products, communication platforms, workflow tools, or operational systems. ~ Strong agile product management experience including backlog management, sprint planning, prioritization, and user story development. ~ Strong guest-centric mindset with an understanding of UX principles and design thinking.

Experience in airline operations, travel, transportation, hospitality, or other customer-focused industries.

Experience with journey orchestration, communication workflows, digital notifications, SMS and email. Knowledge of analytics, experimentation, KPI development, and performance measurement.

Experience working with operations control centres, command centres, or real-time operational environments is considered a strong asset. Success will be measured through improved guest experience outcomes, reduced guest effort during disruptions, increased operational efficiency, and the successful delivery of product enhancements that help guests navigate travel disruptions with confidence. Travel privileges for you and your family,



effective from your start date Savings and Benefit programs that are flexible to meet your specific needs WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations.

Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group.

We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians. Our safety promise At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use protected work practices to ensure their well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet'sAlcohol and Drug Policy. Our commitment to diversity, equity and inclusion WestJet is committed to inclusiveness, equity and accessibility throughout the selection process.

If you require accommodation at any stage, please contact our Talent Acquisition team at [email protected] you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.

📌 Product Owner Service Monitoring F/H (H/F) (Calgary)
🏢 WestJet
📍 Calgary