At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.

Housing : Healthcare : We make it easy to schedule appointments, complete intake forms, and help patients communicate with providers, so everyone can focus on health instead of paperwork.

Our Product Solutions

Analysts possess in-depth system knowledge on our individual client configurations and systems and configuration data access. Serve as the initial point of contact for client questions, issues, and requests across the Elise platform. Understand how our platform integrates Property Management Systems and CRMs.

Become a subject matter expert in Elise systems and third party tooling such as Postman, DataDog, Log Rocket, and more. Advise customers on best practices for configuring and interacting with their AI Assistant. Prioritize and manage your workload based on issue severity and customer impact.

Escalate complex or unresolved issues to Solutions Engineers and/or Engineering with clear and thorough documentation. Create clear, high-quality escalation tickets that include: Assist with basic investigation using available tools (e.g., logs, predefined queries, or internal dashboards) to support escalation. Share learnings, patterns, and feedback with teammates to help improve processes, documentation, and product quality. 1+ years in a Technical Support Specialist or equivalent role ~ Experience with support software and CRMs (e.g.,



Demonstrated technical proficiency; Computer Science/Math/Engineering degree preferred ~ Bias towards data-driven decision-making and analytical skills ~ Experience in a customer-facing role ~ Willing to work in person with your team 4-5 days per week upon opening of our office Experience building projects using low code / no code tools such as Retool Advanced knowledge of Google Sheets or Excel Familiarity with DataDog or other similar event-logging software Familiarity with Postman or other API testing tools Familiarity with Reporting tools such as Tableau Experience writing SQL queries Equity in the company ~ Medical, Dental and Vision premiums covered at 100% ~ Fully paid parental leave ~ Unlimited vacation and paid holidays ~ We'll cover relocation packages and make the move exciting, not painful!

The salary range for this role is CAD $60,000 - $85,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive advantages & perks package. EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, contact us at recruiting@eliseai.

📌 Product Solutions Analyst | Housing (Toronto)
🏢 EliseAI
📍 Toronto